Solveig Multimedia Forum - Get help for video editing software

SolveigMM End-User Products => SolveigMM WMP Trimmer Plug-In => Topic started by: johnmickenzy on February 08, 2019, 07:38:57 PM

Title: problem with trim
Post by: johnmickenzy on February 08, 2019, 07:38:57 PM
Cannot seem to get this to work. Trying capture a bit of a mp3. file but when I hit the trim button I get ... engine error cannot start trim process

Running W7 64 with WMP version 12

Any idea why it will not start the trim process.
Title: Re: problem with trim
Post by: Maxim.Sakhankov on February 12, 2019, 04:14:52 PM
Hello johnmickenzy,
Please send the file that you can not trim to our technical support (http://www.solveigmm.com/en/support/) or to me directly and specify the trimming interval and description of how to reproduce the issue. Please also specify this thread's id in your message.