Author Topic: new user  (Read 669 times)

Offline Olga Krovyakova

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Re: new user
« Reply #2 on: January 10, 2017, 07:27:04 PM »
Hello jzone777,

Thank you for your post and please excuse for the delayed reply due to state holidays that we had in Russia till January, 9.

Please make sure that you use the latest available version 3.0.1609.12 available for the download here:
http://www.solveigmm.com/en/products/wmp-trimmer-plugin/#Download

If you use this version and the problem remains, than please upload for us original input file that you would like to edited. You can use e.g. Google drive or Dropbox.com to upload the file.

Thank you!
Regards,
Olga Krovyakova
Solveig Multimedia

Offline jzone777

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new user
« Reply #1 on: January 08, 2017, 11:36:48 PM »
Hello,
New member and first time editor of video and audio. I had difficult being able to edit an audio recording and find most tutorials are for video.
Problem with getting the program to work. When I press edit the program crashes. Windows ten is my system.
Also emailed support 10 days ago because I need to get my small project completed but have not heard back from them.
Any guidance will be much appreciated.

thanks Joe