Author Topic: Freeze - Crash while editing video files and on output segment as well  (Read 363 times)

Offline Marty

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Hello Marty, please check your personal messages.

Please pay attention to the actions order:
First you should launch the Video Splitter application.
After that run the Dump.bat and reproduce your crash.
Do not close the Video Splitter, but if you did, you should close the console too and then run it again after the Video Splitter.

Thanks, i just checked it, i'm doing the right procedure so i'll be able to run the dump all the time until the error happen ! thanks !

Offline Maxim.Sakhankov

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Hello Marty, please check your personal messages.

Please pay attention to the actions order:
First you should launch the Video Splitter application.
After that run the Dump.bat and reproduce your crash.
Do not close the Video Splitter, but if you did, you should close the console too and then run it again after the Video Splitter.

Offline Marty

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Hello Marty,
Sorry for the delay with the answer.

4) Go inside the "procdump" folder and launch the Dump.bat.
5) After that, reproduce the error that you described in your second post. Wait some time when the dump file will be saved. It should present in the same folder "procdump".
Please send me that file.

Maxim,

i Need more tries (as the issue is a random one) to record a dump during the issue, but the link you gave is a trial. i tried to register it with my licence but it's not working. what must i do ? i only have a "one try" left...

as well, when i launch the .bat file, and i'm doing my edit AFTER it, it's tell "press a key to continue" and close. must i press this key once i finished the edit session ?
is it the way to do it ? i launch your software, i launch the .bat, i do the edit until the crash happen, go back to the console, press key and then send you the dump ?

Offline jamespandit

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SolveigMM stops to respond during the startup and gradually few sec later crashes itself. Any solution?

Update: An uninstall and reinstallation fixed the issue : )


James Pandit
Showbox Mobdro Tutuapp
« Last Edit: May 09, 2018, 01:45:42 PM by jamespandit »

Offline Marty

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Hello Marty,
Sorry for the delay with the answer.

Unfortunately, I was not able to reproduce the error as you described. I would like to ask you to create and send me a dump file.
To do it, 1) please download the archive containing the portable version of video splitter by the following link.
2) Extract it to any folder.
3) Go to that folder and launch the SMMVSplitter_Home.exe. Do not load any files on this step.
4) Go inside the "procdump" folder and launch the Dump.bat.
5) After that, reproduce the error that you described in your second post. Wait some time when the dump file will be saved. It should present in the same folder "procdump".
Please send me that file.

ok, thanks i will do that ! :)

Offline Maxim.Sakhankov

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Hello Marty,
Sorry for the delay with the answer.

Unfortunately, I was not able to reproduce the error as you described. I would like to ask you to create and send me a dump file.
To do it, 1) please download the archive containing the portable version of video splitter by the following link.
2) Extract it to any folder.
3) Go to that folder and launch the SMMVSplitter_Home.exe. Do not load any files on this step.
4) Go inside the "procdump" folder and launch the Dump.bat.
5) After that, reproduce the error that you described in your second post. Wait some time when the dump file will be saved. It should present in the same folder "procdump".
Please send me that file.


Offline Marty

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Hi Marty,
All are on board, no worries :)
Sorry for delay this week it's state vacation in Russia. You'll get reply tomorrow.
Stay tuned :)
Regards,
Dmitry

Oups, ok, sorry :)
« Last Edit: May 04, 2018, 04:55:24 AM by Marty »

Offline Dmitry Vergeles

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Hi Marty,
All are on board, no worries :)
Sorry for delay this week it's state vacation in Russia. You'll get reply tomorrow.
Stay tuned :)
Regards,
Dmitry
Regards,
Dmitry Vergeles
Solveig Multimedia

Offline Marty

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Hello, is there still somebody on board of the Solveig Ship ? no reply from the team since 15 days ? thanks !

Offline Marty

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The new beta crash much more often than the previous one. here is the windows error message :

Nom de l’application défaillante SMMVSplitter_Home.exe, version : 6.1.1803.30, horodatage : 0x5abe1adf
Nom du module défaillant : SMM_OCXSlider.ocx, version : 1.6.1803.29, horodatage : 0x5abc6ef3
Code d’exception : 0xc000041d
Décalage d’erreur : 0x0002ac22
ID du processus défaillant : 0x6e40
Heure de début de l’application défaillante : 0x01d3d44a991146bc
Chemin d’accès de l’application défaillante : C:\Program Files (x86)\Solveig Multimedia\SolveigMM Video Splitter Home Edition\SMMVSplitter_Home.exe
Chemin d’accès du module défaillant: C:\Program Files (x86)\Solveig Multimedia\SolveigMM Video Splitter Home Edition\SMM_OCXSlider.ocx
ID de rapport : 1e561c2a-8f10-46d6-93f5-bc8497436057
Nom complet du package défaillant :
ID de l’application relative au package défaillant :

Offline Marty

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Freeze - Crash while editing video files and on output segment as well
« Reply #1 on: April 12, 2018, 07:20:00 AM »
Hello,

first, i just saw the link to the last beta, i didn't tried it yet. i describe this issue by using 6.1.1710.11 home version.

when i import multiple file in the timeline (for example 6 or 7 Mp4 video files (usually H264 + AAC), the software freeze completly (the screen turn transparant/white). it's happen under a specific situation but no matter which file i use, it's always doing it !

- with one file only in the time line, after a moment, the software Freeze during few seconds and continue to work.

- sometimes, it's the output rendering which stop working (the export several segment feature). it doesn't start. and the software stop working. only solution : killing the task in the task manager, and call back the backup, and from this point the export work properly.

but the most annoying issue is this one :

with several files in the timeline, ii freeze and stop working.
it happens mainly when i'm trying to move the cursor (i'm using a contour shuttle express to move the cursor) ,at the junction between two files. it's like if the software maybe do a backup at this time and it crashes, while saving it (or maybe it's something else).
why i think about a crash ? because if i restart the software, the backup start exactly where i stoped the edit when it crashed ! so the backup is few seconds old.

only way to continue to work is to kill the task in the task manager, reload the software , then , it provide me the backup project, that i load it, and i can work again on the project.
the freeze will appear again later but not immediatly, let's tell maybe 10 minutes later.

any idea ?

« Last Edit: April 12, 2018, 07:21:54 AM by Marty »