SolveigMM End-User Products > HyperCam

Can't start recording graph issue on Hypercam 3.2

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Olga Krovyakova:
Hello raybackjoe,

Thank you for contacting us.
Please try to use the latest beta version, will it help you?

http://www.solveigmm.com/download/SolveigMM_HyperCam_3_5_Beta.exe

If the problem remains with it please record and send us log files.

Here is the guideline on how to get them:

http://www.solveigmm.com/en/faq/how-to-record-log-files-for-hypercam-3/

Please send to us screenshots of your Options (Video, Audio, Extras, Interface tabs).

raybackjoe:
I attempt to begin recording and also I get the message: Experienced the incorrect argument???

Olga Krovyakova:
Hello naimoj,

Thank you for contacting us and please excuse for the delayed answer.

Could you please let us know on what stage do you get the following message?
Could you please record and send us log files?

Here is how to get them:

http://www.solveigmm.com/en/faq/how-to-record-log-files-for-hypercam-3/

Please send to us screenshots of your Options (Video, Audio, Extras, Interface) settings.

Thank you for your patience.

naimoj:
I try to start recording and I get this message: Encountered an improper argument???

Olga Krovyakova:
Hello grufzilla and celavey,

Thank you for logs.

We are working to find out why the problem could occure.
HyperCam is compatible with Windows7 64 bits, the confirmation you can find on the Microsoft page.

Celavey, please send your logs to support(at)solveigmm(dot)com as the reason of this error could be different. Specify also on what exactly step this error appear. Screenshots of your Audio, Video, Extras settings will be also useful for us.

Thanks for patience.

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