SolveigMM End-User Products > HyperCam

Frequently Asked Questions


Olga Krovyakova:
HyperCam record  black screen

Q: -> Why HyperCam records black screen instead of capturing screen activities?
A: -> This issue can be caused by ZoneAlarm antivirus program  and its component, ZoneAlarm Browser Security.  It prevents HyperCAM from "seeing" a browser window at all - which is why it records black.

To prevent this your should make such settings before recording. Go to the settings of "Browser security" component.
And check "Only in allegedly secure sessions (https)" item instead of "Always".

Then you can make your records with HyperCam.

Dmitry Vergeles:
How to register the HyperCam with the activation key?
Q:-> I purchased the HyperCam so how to register that with the activation key I received?
answer.. - Please read How to register HyperCam detailed article

How to fix compression error
Q:-> I tried to record video and audio but get compression error: "Can\'t Start Recording Graph"
answer.. - Certain video/audio codecs you have chosen cause this error. Try to change them, e.g. default ones are Microsoft Video 1 for video and uncompressed for audio.


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