Solveig Multimedia Forum - Get help for video editing software
SolveigMM End-User Products => HyperCam => Topic started by: dodued on September 13, 2011, 10:07:38 PM
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I have downloaded (and paid :-[ ) and installed HyperCam3. It will not open when I double click on the desktop icon. I only get the opening logo and there it freezes.
I have
... restarted
... cold booted
... uninstalled and
... reinstalled
but HyperCam will not budge.
Any suggestions?
Thank you for any advice!
Ed
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Hello Ed,
Thank you for your post.
Could you please send us log files for we could find out the problem reason:
To receive them:
1) Please download "enable_log.zip" file from the link below:
http://dl.dropbox.com/u/18960201/enable_log.zip (http://dl.dropbox.com/u/18960201/enable_log.zip)
2) Launch "enable_log.bat" file.
3) Launch HyperCam.
4) After it will crash (freez) go to "C:\Documents and Settings\Your user name\My documents\HyperCam3\LOG" and please send me all the "LOG" folder content to support(at)solveigmm.com
Please specify what operating system do you have?
Thank you for the patience.
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Thank you Olga...
It must have been a corrupt download or something like that...
I uninstalled, then downloaded a second copy and installed that. It works like magic, now.
Anyway, thank you for your speedy reply!
Have a great day...
Ed