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Messages - Maxim.Sakhankov

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226
Здравствуйте 6yx,

Пожалуйста, попробуйте установить последнюю весрию Video Splitter (v.6.1.1707.19).
http://www.solveigmm.com/download/SolveigMM_Video_Splitter_Home_Edition.exe


Если ваша проблема не решится, пожалуйста, пришлите ваш файл и сохраненный проект нам в тех. поддержку.

227
Hello to everyone and thank you for the feedback.
Please try to update the Video Splitter to the latest version (v.6.1.1707.19).

Below are the direct download links for:
Home Edition
Business Edition

If your problem is not fixed please send your file to the technical support and describe your problem.

228
Video Splitter / Re: BLACK SCREEN
« on: July 18, 2017, 04:01:51 PM »
Hello HL99,

The problem could be in a default renderer for video. Please try to select different renderer.
Please, push "Ctrl+P" or go to "Control"-"Preferences" ("操作"-"首选项") menu
Then go to "Playback Settings" (回放设置) and try to change Video Renderer (视频渲染器) to a different one.

229
Video Splitter / Re: WHY stop cutting the Subtitles
« on: July 18, 2017, 03:13:07 PM »
Hello Ollie,
I'd like to say that nothing is changed according to the subtitles handling in updates. I just checked the MP4+external srt with the latest release of home version (which is 6.1.1707.6, both portable and standard). And it cuts the subtitles as expected.

Before trimming, please check that the subtitles stream correctly loaded in a Video Splitter and is marked for trimming. To do that please go to the "Control"-"Select Streams" menu. The necessary stream should be checked with the white scissors mark.

Also please keep in mind that external subtitles should have the same name as the video file (except the extension, of course) to be correctly loaded in Video Splitter.

230
Hello,
Thank you for pointing out the problem. We're checking it. If you have any specific files where you experience the error, please send it to our technical support or to me directly using any file sharing service. This will help to fix the problem quicker.

Thank you in advance.

231
Video Splitter / Re: Slicing function problem
« on: July 07, 2017, 07:45:41 PM »
Hello Nitty,
The problem is in our to-do list and not fixed yet.

232
Video Splitter / Re: audio click
« on: July 07, 2017, 05:12:14 PM »
Hello shelline,

This problem can arise when the audio from the next fragment depends on the data from a preceding fragment to correctly decode. Could you please save a project file and send it along with the source file to our technical support or to me directly.

Thank you in advance.

233
Video Splitter / Re: MKV render without subtitle
« on: July 07, 2017, 04:33:29 PM »
Hello XithyL,

Unfortunately I can't reproduce the problem, could you please describe in more details how to reproduce it? Do you have this problem with a specific file or file type. It would be helpful if you also send us a sample of such file. You can use any file sharing service.

234
Hello john12,

Thank you for your feedback. I'll pass it to our development team and we'll try to add such functionality in future releases.

235
Video Splitter / Re: How to switch OFF "frame accuracy Smart Mode)?
« on: July 07, 2017, 01:02:14 PM »
Hello Ollie

To switch off the frame accuracy you can do the following:
1) Set the default accuracy to GOP - click "Tools"-"Preferences" menu (Ctrl+P) and in a Preferences Window go to a Smart Mode Settings tab and change the default accuracy to GOP.


2) Go to "Control" menu and uncheck the "Frame Accuracy (Smart Mode)"


236
Hello birdy,

Thank you for the file, with the file I reproduced the described problem.
Unfortunately, at the moment Video Splitter does not support MKV files with VP9 video. We'll try to implement the support of such files in future releases and will let you know when the fix is ready.

237
Video Splitter / Re: Weird Personnalised Title while saving
« on: June 29, 2017, 03:38:32 PM »
Hello Marty,
I would like to let you know that we released the Video Splitter v.6.1.1706.29. This version fixes your problem with incorrect naming of output files.

238
Video Splitter / Re: Any fades In/Out at the point of the cut?
« on: June 28, 2017, 03:29:13 PM »
Hello Ollie,
I would like to mention that Video Splitter does not reencode the entire file, only a some necessary frames.

Unfortunately, at the present moment Video Splitter does not support adding any transitions or effects in video. However it might be added in a future.

239
Video Splitter / Re: Seeking in video files ( Just a suggestion) !
« on: June 20, 2017, 12:08:23 PM »
Hello birdy,

Thank you very much for the explanation, I got your point now.
I'll provide your description to a developers team.

240
Hello HL99,
If I understand you correctly, to start trimming process you should left-click (not right-click) the "Save" button.
Otherwise, could you please describe you actions to reproduce the problem in more detail?

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