Solveig Multimedia Forum - Get help for video editing software
SolveigMM End-User Products => HyperCam => Topic started by: scag21 on April 10, 2011, 07:08:01 PM
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I just installed the Hypercam 3 from your website to try it out. Everytime I try to open it im getting SMM_Hypercam.exe has stopped working. Once the program opens it says that in a couple of seconds and then it closes the program. I have WIndows 7 Home Premium 64 bit OS. Please help!!
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Hello Chris,
Thanks for contacting us, please check your email. I've have sent reply to you.
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I have the same problem after updating with version 3_1_1104_5.
After showing the splash screen the programm disappears.
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Hello Chris,
Thanks for contacting us, please check your email. I've have sent reply to you.
I have not received any email.
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Hello Cris and Vengenzle,
I think with your help we can find out why this error can occure.
Please try to record log files for we could find out the problem reason on our side.
To get them please follow this steps:
1. Launch enable_log.bat file (please download it from here: http://dl.dropbox.com/u/18960201/enable_log.zip (http://dl.dropbox.com/u/18960201/enable_log.zip))
2. Launch HyperCam.
3. After HperCam will close, go to C:\My Documents\HyperCam 3\LOG and send to us please all recorded files from "LOG" folder to support (at) solveigmm.com (you can use WinRAR, WinZIP for convenience).
Thanks for your patience.
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Hello Cris and Vengenzle,
I think with your help we can find out why this error can occure.
Please try to record log files for we could find out the problem reason on our side.
To get them please follow this steps:
1. Launch enable_log.bat file (please download it from here: http://dl.dropbox.com/u/18960201/enable_log.zip (http://dl.dropbox.com/u/18960201/enable_log.zip))
2. Launch HyperCam.
3. After HperCam will close, go to C:\My Documents\HyperCam 3\LOG and send to us please all recorded files from "LOG" folder to support (at) solveigmm.com (you can use WinRAR, WinZIP for convenience).
Thanks for your patience.
thanks i just sent them to you
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Hello Cris and Vengenzle,
We have made some changes to HyperCam, so it should work properly now.
Try this version:
http://www.solveigmm.com/files/SolveigMM_HyperCam_3_1_beta.zip (http://www.solveigmm.com/files/SolveigMM_HyperCam_3_1_beta.zip)
Thanks.
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Doing the exact same thing still
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Hello Cris,
Could you please send logs again to support (at) solveigmm.com?
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Hello Cris,
Could you please send logs again to support (at) solveigmm.com?
The log files has been sent
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Hello Cris,
Some modifications have been made again.
Please try this version,
http://www.solveigmm.com/files/SolveigMM_HyperCam_3_1_beta.zip
(http://www.solveigmm.com/files/SolveigMM_HyperCam_3_1_beta.zip)
Could you please inform me about your result?
Thank you for assistance in attempt to fix possible bug.
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I also have had problems opening the latest version since downloading and installing it about a month ago. Maybe associated with IE9? I tried the Beta in previous reply, with no solution. I cannot reach the Log.Bat to enable it. However, I was able to install the December 2010 version, and it appears to be working okay ... even on IE9.
Ron
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Hello rlclark54,
Thanks for your feedback.
Could you please install the beta version of HyperCam again and try to record log files?
Here is the valid link for log.bat file:
http://www.solveigmm.com/files/enable_log.zip (http://www.solveigmm.com/files/enable_log.zip)
Please use this email: support (at) solveigmm.com
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Thank you for reply, Olga. Apparently, after first installing the December 2010 version, the new one (including the Beta) launches and works with no issues. I can send the log if desired, but now it works well after installing previous version and entering the license.
Ron