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Messages - Marty

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1
I'll try to reproduce this issue. Does it mean that it is only specific to the MP4 videos?

certainly it happens with Mkv too. it's very annoying. there are still lot of bugs very annoying not fixed, and it was reported in 2019.
i'm on the 64 bits version actually and it's... :( ..

- external subtitles most of the time block at some point the cut. sometimes at the first cut, sometimes in the end like after 6 cut, the 6th one block and don't finish. only way is to hit cancel, right click on the screen, and unselect (with the cizzor) the subtitle track. and then the file can be cut normally, without the subttiles. when it's happening on the frst cut, it's very annoying. when you spend one hour to work on a 1 hour movie and do a lot of cut, sometimes one hundred, and that in the midle, or at the end or even at the beginning, the issue happens and stop processing.
no other choice to stop it, save the project. remove the licence of the 64 bits version, and try with the 32 bits one as sometimes, the bug doen't happen in one of the version (lol).

 it's out of question, to bypass a bug which must be fixed since 3 years, that i buy a second licence to have a 32 and 64 bits version at the same time. it's just ridiculous... Can't tell i'm happy, i like this software because it work very well most of the time, intuitive and do what it tell, but some bugs are very very annoying, this one is one of the worst, witht he empty srt file.

- an another one is the not in sync subtitle anymore when we cut several videos in batch import. only way is to edit/cut one video at a time, and not using the batch.

- as well i'm not sure if it's related to a driver issue, but what i own is one of the jog the most well known and used. i own a Shuttle Xpress from contour design, and when we import several videos to cut in batch import, at the point where 2 videos are reunited, if we cut close to this point, the software crash. lol. like end of video 1 and beginning of video 2. if i want to cut on the first frame it crash. so i cut some frames after the beginning and some before the end lol.. so when it crash, sometimes the auto save option work, and great, but sometimes, there is no autosave, and all the cuts are lost.

2
Video Splitter / Re: Stuck in "Now splitting the sequence"
« on: March 02, 2021, 07:23:19 PM »
Hello Marty,
Thank you for your reply.
Could you please upload sample file with srt subtitle file to any file host service, e.g. Google drive (drive.google.com)?

yes i will, but i already reported this issue in the past too. I'll contact you through the contact form, thanks. that's really the biggest bug i have, the other ones are not that important and I can deal with them. Thanks.

3
Video Splitter / Re: Stuck in "Now splitting the sequence"
« on: March 01, 2021, 10:36:22 PM »
Hello Marty,

The issue with hanging of Video Splitter on 0% on MKV files editing was fixed in the version 7.6.2102.25 available for download at its home page:

https://www.solveigmm.com/en/products/video-splitter/

I installed this update yesterday and still have the issue. any idea ? :( if i uncheck the subitle stream (Mp4 or MKV + external Srt file) the processing work ok. it seems it's the subtitle track which block the process... :(.

4
Video Splitter / Re: Stuck in "Now splitting the sequence"
« on: March 01, 2021, 01:36:24 AM »
If you get it with MKV file, then this issue is regrettably not yet fixed.

:( Hi Olga, this is years now that this issue has been reported... at least, can we have an explanation to why it's not fixed after so much time ? (please, an another better explanation than "it's on our to do list".).

This issue happens with Mp4 / H264 file too. it seems to be related to external subtitle (Srt) as if i remove the subtitle, the file is processed normally. Waiting since so long that this will be fixed :(.
Thanks.

5
Hello,

Do you know when that update will be ready? SolveigMultimedia is great, but that subtitle bug is the only part that's problematic for me.

it's on their "to do" list since 2 years, i'm sure it will be fixed tomorrow, ahah lol... :( (waiting for that fix too, since 2 years :( )

6
Still having same issue on v7.4, it happens with all files with external SRT subs. Fortunately, it does not occur for individual fragments so I can at least merge them using mkvtoolnix.

same as you, so i edit in one fragment at a time like you... i only use the several import files to cut, for stuff without subtitles. Very frustrating but.. it's on their "to do list", the magic word...

7
Could you please send us the original input file that you open in Video Splitter and the project file?

Finally could reproduce the issue, with project, input and output videos ! just sent them to the support ! please, don't put this on the "to do" never fixed list.
there are 2 or 3 bugs very annoying who need really to be fixed and which are there since too long s
ome of these bugs are there since many years (like the Mkv never ending stuck,


https://www.solveigmm.com/forum/index.php?topic=10454.0


the subtitles one,
https://www.solveigmm.com/forum/index.php?topic=10460.0

or the Elecard one that i reported in mars 2019 :(..)

https://www.solveigmm.com/forum/index.php?topic=5549.0

Please !!

8
Video Splitter / Re: How to disable preview while moving mouse in timeline?
« on: November 06, 2020, 04:16:28 AM »
Same request ! it's very annoying ! i'm doing my cuts with a Jog device and if the mouse is on the timeline, well..

9
Hello Marty!
Could you please send us the original input (...)

I'm already talking with the support about this since a long time. already provided a video file with project etc a lot of month ago, a link to a beta has been sent to me, but it didn't fixed the issue.
got the issue again tonight. unfortunatly it's on files i can't share with solveig. so i need to reproduce the issue with a video i can share. As soon as i can i'll provide all this "again", hoping a solution will be find.

10
I would suggest to check if you have both versions installed at the same time (by default in Program Files (x86)/Solveig Multimedia and in Program Files/Solveig Multimedia) and uninstall both of them in this case, then install the 64 bit version only and register it.

1) uninstalled both x86 and x64 tonight
2) installed x64 again
3) software didn't asked to re-enter my registeri / activation code, it was already registered, certainly it didn't removed the licence from the previous installation.
4 ) the issue just happened again 2 minutes ago... :( i'm very tired.

11
I would suggest to check if you have both versions installed at the same time (by default in Program Files (x86)/Solveig Multimedia and in Program Files/Solveig Multimedia) and uninstall both of them in this case, then install the 64 bit version only and register it.

this is only doing it on specific video not all my videos (same codec for each videos H264). the x64 bits versions crash very often during the cut rendering.. so in the end you don't know anymore what to do...
x64 work faster, but make issue while cutting.
x32 run slower and make whole Win10 to be slow, but work a bit better in term of cut processing.

Anyway, Ii already did what you suggest in the past. would love to do it again just to check one more time but already did.

What i think is that there are some videos which have maybe been encoded with some specific codec, and once processed in X64, make the not being registered logo burned on the processed cut video.
if it was an unregistered problem, it would happen on every videos, but it's not the case.

12
Hello Marty,

Please use beta versions of Video Splitter.

Already replied via support ticket / Email ;) Thanks.

13
I just checked both 32 and 64 bit versions and could not reproduce the problem you described. Could you please let me know what file you try to open when you see  the watermark (a file type and a video codec).
Also, I would suggest to check if you have both versions installed at the same time (by default in Program Files (x86)/Solveig Multimedia and in Program Files/Solveig Multimedia) and uninstall both of them in this case, then install the 64 bit version only and register it.

Hello this issue is back :( I'll write to you via a support ticket with all the files and the source one.
It's very annoying... after spending hours to do cut, that all the files can't be used and that everything must be redone.
i have the original file, the one cut in the 32 bits version of your software, showing No issue at all, and the 64 bits version showing it.
i don't understand how it can happen, as your software is Not encoding anything, so how such a logo and text display can be displayed on the video result ?

to answer your question, yes, i have both 32 bits and 64 bits version installed. no other choice. the 64 bits version has so much issues (often the subtitles has zero bytes when cut while the 32 bits doesn't make this bug, we reported this bug now since more than 2 years, both for 32 and 64 bits, why it's taking so long to be fixed ?).
for an unknown reason, the 32 bits make the computer to be very slow (windows 10), so to work on files with no subtitle, i must switch to 64 bits, and to avoid issues related to the 64 bits version i must switch to the 32 bits one.

as much as i love your software, all this is pretty annoying. i'm not even speaking about project which crash during the cut / rendering. this video which displayed the elecard logo in the 64 bits version, stopped to do the cut at the 5th (5/9), and i had no other choice to switch to the 32 bits version to have a proper cut and the whole video done and with no logo. (no subtitles on this one it's just a Mp4 video which come from youtube).
youtube codecs are not at fault, i had this same issue with other Mp4 (H264) coming from a complete different source.

14
Also, I would suggest to check if you have both versions installed at the same time (by default in Program Files (x86)/Solveig Multimedia and in Program Files/Solveig Multimedia) and uninstall both of them in this case, then install the 64 bit version only and register it.

i don't have this issue anymore since a long time. and at this time, no , i didn't had both version installed together. before that i never had installed the 64 bits version because i was not aware of its existance.

unfortunatly there is a bug on the recent 32 and 64 bits version that the guys at solveig are aware, it's with the subtitles.
1) out of sync subtitles when editing several videos at once
2) sometimes, 0 bytes srt file are generated...

only way I found to stop this issue is to install an old version of the 32 bits version which has not this issue (the last versions have it) (and it doesn't fix the other subtitle issue, the out of sync issue if we edit several subtitled video at the same time).
but the 32 bits version for an unknown reason, slow down completly my computer (i7 + 32 gb of ram, and nothing in the performance information of windows, no gpu pic, or anything, it's just slowing down the whole windows.) 
where the 64 bits is not making this issue. but the 64 make out of sync subtitle or randomly generate subtitled video with a 0 bytes srt file :( ... making the whole process uselss and lost.

so i use the 32 bits version only to edit videos with Srt files, and the 64 bits version now for everything else until a fix is found.

unfortunatly it's now 2 years that this bug has been reported and still no fix...
if solveig release the version 8 with this bug fixed, i think i'll be a bit on nerves lol...

15
Hello Marty,
Please send your problem files to the technical support and also attach a trimming project file.

Just sent it to support :) !

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