Solveig Multimedia Forum - Get help for video editing software

SolveigMM End-User Products => Video Splitter => Topic started by: Marty on February 09, 2020, 08:04:31 AM

Title: Important number of file not cut anymore by last update SMV 7.3.2002.06
Post by: Marty on February 09, 2020, 08:04:31 AM
Hello,

just got the update info of the release of 7.3.2002.06, so i installed it...
and while doing some cut of some files, the save (separated cut) stop in the middle, after processing one or two cut, it stop.. i can hit the cancel button... i relaunch the save.. and ... freeze again, now it's on an another video, and it freeze at 4/6.

no other choice to go back to the previous version. can send the files if needed to the support  >:(
Title: Re: Important number of file not cut anymore by last update SMV 7.3.2002.06
Post by: Marty on February 09, 2020, 08:11:23 AM
Same files done with 7.3.1906.10 , no issues at all and work !
Title: Re: Important number of file not cut anymore by last update SMV 7.3.2002.06
Post by: Maxim.Sakhankov on February 12, 2020, 12:48:33 PM
Hello Marty,
Please send your problem files to the technical support and also attach a trimming project file.
Title: Re: Important number of file not cut anymore by last update SMV 7.3.2002.06
Post by: Marty on March 22, 2020, 12:07:14 AM
Hello Marty,
Please send your problem files to the technical support and also attach a trimming project file.

Just sent it to support :) !
Title: Re: Important number of file not cut anymore by last update SMV 7.3.2002.06
Post by: Maxim.Sakhankov on March 31, 2020, 03:58:19 PM
We checked the file and found issues when trimming files with subtitles. When the issue is fixed, I'll post here.