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Messages - Maxim.Sakhankov

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1
Hello Marty,
Please send your problem files to the technical support and also attach a trimming project file.

2
Hello Derek,
You can send it to the Tech.Support or to me in a private message. Please do not forget to mention a reference to this topic.

Regarding to your issue - do you have a crash when you just setting markers or after you started trimming process? If during the trimming I need to know intervals that you set up.

3
SolveigMM HyperCam / Re: While recording, file size remains 0.0 B.
« on: January 21, 2020, 07:03:56 PM »
Hello HyperCam15YearVet,
Please let me explain, that by default Media Editor runs after the end of recording, this might take some time and might cause a black screen which probably will overlap any error messages.
1. Please try to disable an automatic Media Editor start unchecking "Options"-"Extras"-"Open recorded file in HC Media Editor".
3. Enable logging in the same settings page, then restart your HyperCam and try to reproduce the issue. Send me recorded log files.
2. Please generate send me a DXDIAG file of your configuration. Here you can see the instructions on how to get it.

4
Hello Derek,
Please send me your error report file. And also I have to ask for your source file and a trimming project file.

5
SolveigMM Video Splitter / Re: installation and display issue
« on: January 09, 2020, 03:40:37 PM »
Hello Naresh Chand,

Please see this reply.

6
Здравствуйте Gangster,
Ваши файлы получил, мы их проверим. О результате я напишу в этой теме.

7
SolveigMM Video Splitter / Re: XAVC support
« on: December 30, 2019, 02:33:00 PM »
Hello JGZimmerle,
I would like to let you know that we added support for XAVC video to a MAC version of Video Splitter in version 4.2 (1912.28). This version should be available in the App Store, please check.

8
Hello Derek,
The issue had been resolved in version 4.2 (1912.28). This version should be available in the App Store, please check.

9
Hello KabirRaut,
You can try Video Splitter. It has a Join Manager tool, that can help you to merge multiple files into a single one.

10
Hello Derek,
Thank you for the file. I reproduced the issue. We're checking it and when the fix is available, I'll post here.

11
Hello Derek,
Sorry for not replying to you earlier.
Thank you for your files, I downloaded them.
Could you please also send the source file to the tech. support or attach it here?

12
SolveigMM Video Splitter / Re: mkv can't be loaded
« on: December 06, 2019, 12:08:04 PM »
Hello Hobedtor,
Most likely, the MKV files you talk about contain VP9 video. We added a support of such files in Video Splitter v.7.3.1906.10. Please check it and if id does not help, please send a sample of your file to our tech support or to me directly with the reference to this post.

13
SolveigMM Video Splitter / Re: Artifacts after processing
« on: December 06, 2019, 12:02:30 PM »
Hello Russlav,
Please send the source file and a trimming project file to our tech.support or to me directly with a reference to this post so we'll be able investigate the issue. You can use any file sharing services to send your files. Also, please specify the version of your product and operating system.

14
SolveigMM Video Splitter / Re: `Sluggish playback of HEVC 10bit files
« on: November 26, 2019, 05:58:05 PM »
Hello bikelike,

Hi, just installed a 64 bit pro version and try to split files h.265 files from my Mavic 2pro. Playback is stuttering though, putting the play-head to a different place is sluggish. I have no playback problems with my windows pc using VLC. This is also when I make the window much smaller. h.264 is all fine. I have an 15 9600K @ 4.8 GHz and a a GTX 2060 super card.
Currently, we use predefined video decoder for the H.265 video, which might be slower than other decoders but unfortunately there is no way to change it now. Anyway, I'll report this issue to our developers, and post here in case of any improvements.
If it is possible for you, please send a sample of your H265 file to our tech support or to me directly with the reference to this thread so we can check it. You can use any file sharing services.

The UI on my 4K screen is quite tiny, especially the preferences.
We already aware of this issue and have a partial solution - if you are using Windows 10, you can switch to the tablet mode and the main interface will be scaled.

15
SolveigMM Video Splitter / Re: Runtime Error?
« on: November 26, 2019, 05:21:19 PM »
Hello stevenogg,
The problem might be specific to the file you're trying to edit. Could you please send your file and a trimming project file to our tech support or to me directly with the reference to this post.

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