Author Topic: Splitter ver. x64 7.4.2007.29 - critical error/crash when increasing zoom  (Read 1668 times)

Offline N_User_2020

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Thanks for your response!

I've emailed you dxdiag reports (32 and 64), and (earlier) video examples

Offline Maxim.Sakhankov

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Hello N_User_2020,

Thank you for your message and your call.
I would like to ask here that you send us any file that we can use to reproduce this issue.
You can use any file sharing services, like Google Drive, Dropbox or any other and send a link to the file to me in a private message or to our technical support. Please do not forget to specify a reference to this thread in your message.

Also, I would like to ask you to make a DXDIAG report for both 32 and 64 bit versions and send it to me as well.
You can see the instructions here.
« Last Edit: August 03, 2020, 03:10:16 PM by Maxim.Sakhankov »

Offline N_User_2020

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Splitter ver. x64 7.4.2007.29 - critical error/crash when increasing zoom
« Reply #1 on: August 03, 2020, 07:41:22 AM »
Hi!

I've recently got a licience of Home version 7.
Firstly used 7.3, now have installed the latest 7.4.2007.29  x64. Windows 7 pro.

I've been splitting long 1080p and 720p mp4 files from Youtube (public tv shows and streams).

Program regularly crashes when I'm increasing zoom and moving horizontal line left and right to navigate accross the video (with 3-4 hour videos it's nessessary to cut numerous small fragments).

If I've understood version history correctly, the latest version update was aimed at resolving this issue, but
it remains so far (I've tryed both x86 and x64 versions).

Very dissappointed that using a commersial soft I have to deal with this error for 2-3 times for each long video (at least it restores each time)

So, please resolve this critical error as soon as possible!

Look forward to your feedback

Regards