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Messages - Maxim.Sakhankov

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Hello Dwight,
Thank you for your file. I checked it and probably found the reason - this issue happens with external subtitles when you have a collapsed interval and try to push the "Play" button. After that the subtitles disappear.

We'll post here when the fixed version will be ready.

Hello Dwight,
I sent you the request for the access to your video.
Please grant the access so I can check it.

Video Splitter / Re: Video Splitter no longer plays DTS file
« on: August 09, 2023, 06:53:51 PM »
Hello Waltski,
Please keep in mind, that you should install both Video Splitter and codecs of the same bitness - either 64bit or 32bit.
If this is not the case, please send a message to our technical support with a detailed description, including screenshots, error messages (if any) of your issue and a sample of the file you try to edit.

Video Splitter / Re: Elecard Evaluation Period Has Expired?
« on: August 03, 2022, 01:45:06 PM »
Hello hurricane51,

Video Splitter shows this message when working in the evaluation mode.
Please check that your copy of the Video Splitter is properly activated (in the "About" window, available at "Help" menu).

If the software is registered, please try to delete the license from the "About" window, then reinstall Video Splitter and activate again.

In case of any issues with the re-activation, please send a message to our technical support with the issue description.

Здравствуйте Андрей7777,

Пожалуйста, пришлите образцы ваших файлов и подробное описание проблемы на адрес нашей технической поддержки. Для передачи файлов вы можете использовать любые файловые хранилища, например Google Drive, Dropbox, Облако, Yandex disk.

Video Splitter / Re: Crash when re-opening a file created by splitter
« on: November 16, 2021, 03:03:56 PM »
Hello Doug,
It is nice to hear that it helped.
Yes, you can use your license key to activate the beta-version. These changes will be implemented into release version.

Video Splitter / Re: Time format
« on: November 16, 2021, 02:59:03 PM »
Hello reebok,

I just tried to make an ssp project in a "time10ms" format and it seem to open OK in Video Splitter. Please check that the data of your ssp file is correct. Also, please keep in mind, that the timeFormat=... attribute can be omitted in case of the "time10ms".
See more details here.

If you would like to convert the time to 100ns units, you should do as follows.
Let's say you have the following time stamp: hh:mm:ss:ms (hours:minutes:seconds:milliseconds)
First you should convert this time stamp into seconds:
Tsec = (hh*60*60) + (mm*60) + ss + ms/1000

To convert seconds to 100ns units, you should multiply seconds by 10^7:
100ns units = Tsec*10000000

As an example, the time stamp 00:02:35:227 would be (0*60*60 + 2*60 + 35 + 227/1000)*10000000 = 1552270000 in 100nsunits

Video Splitter / Re: Crash when re-opening a file created by splitter
« on: November 12, 2021, 12:20:11 PM »
Hello Doug,
I received your files and reproduced the issue. We will check it and let you know as soon as we have any progress.

Video Splitter / Re: Crash when re-opening a file created by splitter
« on: November 10, 2021, 02:26:25 PM »
Dear Doug Elliott,

Please send your original file, trimmed file and if possible a trimming project file to our technical support
You can use any file sharing services, like Google Drive or Dropbox.

Also, please provide a reference to this thread in your e-mail.

Video Splitter / Re: I can't find the serial
« on: August 23, 2021, 03:34:38 PM »
Hello Kollaps,
Please send this request with the activation key to the our technical support.

Video Splitter / Re: After Update No Audio Loaded
« on: August 03, 2021, 03:38:38 PM »
Unfortunately current version of Video Splitter does not support FLAC audio in MP4 files.

HyperCam / Re: HyperCam 6 not starting
« on: August 12, 2020, 12:50:57 PM »
Hello cirasj,
First of all, please try to make a clean install:
- Uninstall your current version and restart your PC if requested.
- Download and install the latest version replacing components if prompted.

Please let me know if it helps.

Hello N_User_2020,

Thank you for your message and your call.
I would like to ask here that you send us any file that we can use to reproduce this issue.
You can use any file sharing services, like Google Drive, Dropbox or any other and send a link to the file to me in a private message or to our technical support. Please do not forget to specify a reference to this thread in your message.

Also, I would like to ask you to make a DXDIAG report for both 32 and 64 bit versions and send it to me as well.
You can see the instructions here.

Video Splitter / Re: Can´t read MPG or MP4 file
« on: June 16, 2020, 06:20:45 PM »
After checking this issue we have found that the files to be edited had incorrect format - they have MP4 extension but they were actually AVI files, which led Video Splitter to the error.

This issue had been fixed in the latest beta-version:
7.3.2006.10 (x86) and 7.3.2006.10 (x64)

Файлы большого размера нельзя отправлять через почту. Для передачи файла, пожалуйста, воспользуйтесь любым файловым хранилищем - Google Drive, Яндекс.Диск, Облако итд.

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