Solveig Multimedia Forum - Get help for video editing software

SolveigMM End-User Products => SolveigMM AVI Trimmer => Topic started by: Gecko on February 10, 2021, 08:42:10 PM

Title: Runtime error and crash after adding .mkv to the project in AVI Trimmer +
Post by: Gecko on February 10, 2021, 08:42:10 PM

Hi

Every time I try to add a video (.mkv) to a project there is MS C++ Runtime error. No matter what size of the video has. Windows 10, latest update (as of 10/02/2021). Core i7 9700, 32 GB RAM, GTX 1080 Ti

Can you advice what to do?

Title: Re: Runtime error and crash after adding .mkv to the project in AVI Trimmer +
Post by: Olga Krovyakova on February 12, 2021, 04:26:42 PM

Hello Gecko,

Thank you for your post.

Could you please send us the original input file that you open in Video Splitter and the project file? You can upload it to any file sharing service, e.g. Google drive (https://drive.google.com (https://drive.google.com)) or Wetransfer.com (http://Wetransfer.com).

To get the project file open the input file in Video Splitter, set fragments for saving and deleting then go to File menu -> Save project as and select folder to save the project file.

Title: Re: Runtime error and crash after adding .mkv to the project in AVI Trimmer +
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Title: Re: Runtime error and crash after adding .mkv to the project in AVI Trimmer +
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