Solveig Multimedia Forum - Get help for video editing software

SolveigMM End-User Products => SolveigMM AVI Trimmer => Topic started by: ICT-TECH on May 16, 2013, 10:55:38 PM

Title: SMM_AVITrimmer.exe has stopped working
Post by: ICT-TECH on May 16, 2013, 10:55:38 PM
When i select my source file (avi) the program stops responding and i get the following message...

Quote
A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
[/color]

I can trim other .avi files no problem, but not this specific one?

Thanks in advance!
Title: Re: SMM_AVITrimmer.exe has stopped working
Post by: Olga Krovyakova on May 18, 2013, 12:05:04 AM
Hello ICT-TECH,

Thank you for your post.

Do you use the latest AVI Trimmer + MKV version available from our website?

http://www.solveigmm.com/download/SolveigMM_AVI_Trimmer_MKV.exe (http://www.solveigmm.com/download/SolveigMM_AVI_Trimmer_MKV.exe)

The latest one is 2.0.1210.11 (you can check the version by clicking on the left upper icon of AVI Trimmer + MKV).

Could you please send us this file for we could reproduce the problem on our end? You can upload it to any file host service. e.g. filedropper.com (http://filedropper.com) or dropbox.com (http://dropbox.com).

Thank you in advance.


Title: Re: SMM_AVITrimmer.exe has stopped working
Post by: jexsna on June 12, 2013, 10:51:24 PM
got the same issue here..any solution for this one?
Title: Re: SMM_AVITrimmer.exe has stopped working
Post by: Olga Krovyakova on June 18, 2013, 12:06:07 AM
Hello jexsna,

Thank you for your question.

Unfortunately we have not received answer from ICT-TECH.

If you have the same problem with your file on the latest version (http://www.solveigmm.com/download/SolveigMM_AVI_Trimmer_MKV.exe) of AVI Trimmer + MKV , then could you please upload your file to any file host service to reproduce it at our end and fix it?
Please specify start and stop time positions were chosen for your fragments.

Thank you in advance.