Solveig Multimedia Forum - Get help for video editing software

SolveigMM End-User Products => SolveigMM AVI Trimmer => Topic started by: Taper on April 11, 2011, 02:26:12 PM

Title: Uninstall problem
Post by: Taper on April 11, 2011, 02:26:12 PM

Hi I need to uninstall avi trimmer and then reinstall it. My problem is when I run the uninstall program my AVG anti-virus says the program is a trojan and needs to be moved to the virus vault. I downloaded the avi trimmper installer from this address (www.solveigmm.com/en/products/avi-trimmer-mkv/). Is this just a false positive or is there a problem with the uninstaller? Thanks for your help.

Title: Re: Uninstall problem
Post by: Olga Krovyakova on April 13, 2011, 05:57:38 PM

Hello Taper,

Please try to close all running programs before AVI Trimmer uninslalling, especially from the taskbar,  because they may cause this conflict for AVG security.

Please check if "Unlocker" program is not launched during the installation.

Title: Re: Uninstall problem
Post by: Taper on April 14, 2011, 05:37:52 PM

Thanks for your help.