Solveig Multimedia Forum - Get help for video editing software

SolveigMM End-User Products => SolveigMM WMP Trimmer Plug-In => Topic started by: tmjudge on June 06, 2009, 12:52:47 AM

Title: Audio distorted after trimming file
Post by: tmjudge on June 06, 2009, 12:52:47 AM
I just downloaded the SolveigMM WMP Trimmer Plugin Free Download and used it to trim/cut out 7 seconds of audio in a WMP file.  After saving the new file to my computer and opening it to see if it worked, the audio is cut where it should be but it is all distorted and a bit evil sounding from that moment on.  Am I doing something wrong?

Thanks for any help.
Title: Re: Audio distorted after trimming file
Post by: Dmitry Vergeles on June 06, 2009, 07:15:09 AM
Hello tmjudge ,

Thank you for your feedback.

Could you upload us your original and resulted files for checking?
Please see ftp details in your PM
Title: Re: Audio distorted after trimming file
Post by: tmjudge on June 06, 2009, 02:48:53 PM
Thanks for your email.  I tried to use the information you gave me to upload the files but the password would not work for me.  Is it too long?  Can you resend?

Thanks so much!
Title: Re: Audio distorted after trimming file
Post by: Dmitry Vergeles on June 08, 2009, 05:36:59 AM
Hello tmjudge,
Sorry we have only one password. May be you can upload your file via www.yousendit.com?
Title: Re: Audio distorted after trimming file
Post by: tmjudge on June 08, 2009, 02:33:59 PM
Any chance you could send the username and passcode one more time?  I can get to the login section but it says that the username/password is incorrect.  I am copying and pasting the username and password that you have me so I know I am not typing it in wrong.  Thanks in advance for your help! 
Title: Re: Audio distorted after trimming file
Post by: Dmitry Vergeles on June 08, 2009, 05:32:43 PM
Resent. Please try again, using tis details one of our customers upladed us some files yesterday.
If it does not help, you can upload it to any place like www.yousendit.com
Title: Re: Audio distorted after trimming file
Post by: tmjudge on June 08, 2009, 07:01:41 PM
Okay.  I think they are there now.  The files are in a folder called P&P Webinar 2009.  I appreciate your help with these files. 

Thanks!
Title: Re: Audio distorted after trimming file
Post by: Dmitry Vergeles on June 09, 2009, 04:47:21 AM
got it, we will let you know the results as soon as they arise.
Thank you for your effort!
Title: Re: Audio distorted after trimming file
Post by: Dmitry Vergeles on June 09, 2009, 05:04:11 AM
I'm trying lo view this file
"2009-06-03 14.00 Tax Office Policies and Procedures_Trimmed.wmv"
But don't hear any distortions. Please tell me at what time positions did you notice them on your side and with what player of what version?
Title: Re: Audio distorted after trimming file
Post by: tmjudge on June 10, 2009, 01:27:55 PM
It was right around minute 34.  I trimmed out minutes 34:05-34:12 from the original file as a woman's voice came on.  Right after the cut out piece it gets very distorted.  I'm using Windows Media Player version 11.0.5721.5260.  Thanks.
Title: Re: Audio distorted after trimming file
Post by: Dmitry Vergeles on June 10, 2009, 03:04:21 PM
thank you, now I noticed at this position slowing down a speech, so we will see what is wrong inside our editing engine.
Title: Re: Audio distorted after trimming file
Post by: tmjudge on June 12, 2009, 07:50:18 PM
Have you been able to figure out why the audio gets distorted once the file is trimmed?  Thanks again.
Title: Re: Audio distorted after trimming file
Post by: tmjudge on June 15, 2009, 07:44:51 PM
Hi,

Just wondering if you have had a chance to work on the file I sent you?  I need to know if the file can be fixed or if we need to rerecord the webinar over again.  Thanks so much for any help!
Title: Re: Audio distorted after trimming file
Post by: Dmitry Vergeles on June 16, 2009, 05:27:35 AM
Hello tmjudge ,

We were going to deal with this problem today. We will keep you informed.
Title: Re: Audio distorted after trimming file
Post by: tmjudge on June 23, 2009, 08:40:59 PM
Just checking in to see if you have had a chance to work on the file I sent you.  Thanks.
Title: Re: Audio distorted after trimming file
Post by: Dmitry Vergeles on June 29, 2009, 10:13:58 AM
The fix is coming. Hope it will get available this week.