Solveig Multimedia Forum - Get help for video editing software

SolveigMM End-User Products => Video Splitter => Topic started by: heyricardo on January 16, 2015, 07:56:40 AM

Title: blank preview screen on playing video
Post by: heyricardo on January 16, 2015, 07:56:40 AM

If I load a video and position the cursor for marking I can see the selectd frame, but if I want to play the video I can't see anything, just hear the audio track over blank screen.

Is it wanted or what's wrong? I had a trial which expired, so I thought it was due to it.

Now I have a regular license, which unlocked the program. But this problem stayed.
Not sure it could be due to this, just pointing out for sake of completeness.

thanx, ricardo

Title: Re: blank preview screen on playing video
Post by: Olga Krovyakova on January 16, 2015, 09:37:49 PM

Hello heyricardo,

Thank you for your post.

Please try to go to Tools -> Preferences -> Playback Settings tab and select other video renderers. Possibly with other options you will be able to playback the video correctly.

If this will not help please try to install K-lite codec pack. You can dowwnload it at:

http://www.codecguide.com/download_k-lite_codec_pack_full.htm (http://www.codecguide.com/download_k-lite_codec_pack_full.htm)

If the issue remains after this could you please upload  for us the file you have tried to playback to any file host service, e.g. Google drive or Dropbox.com?

Title: Re: blank preview screen on playing video
Post by: heyricardo on January 17, 2015, 12:09:06 AM

Great, it works if I select VMR9 or EVR.
Thank you so much, also I will keep your other valuable suggestions for future reference.
Everything is fine now, best regards

Ricardo

Title: Re: blank preview screen on playing video
Post by: heyricardo on February 07, 2015, 04:11:50 AM

Hi, I am back to the same problem as described in my first post.
No playback options work; I have installed and updated KLPC as you suggested, but nothing happened.
Also, this happens with all videos, even cuts made with this splitter which used to work. It's definitely not a video problem.
The type of videos can vary also, WMV or H264 AVC1.

If it happens that it shows a frame after changing playback options, occasionally, it goes blank right away as soon as I hit play.
What could I do?

I have run another installation of this program, hoping it would overwrite something wrong (without uninstalling it). Nothing.

PS
working! I don't know exactly among the things I did what solved. A run of ccleaner. Probably.

Title: Re: blank preview screen on playing video
Post by: Olga Krovyakova on February 09, 2015, 11:07:50 PM

Hello heyricardo,

As I have understood the issue was already fixed.

If there will be any further questions, please feel free to contact us.