Author Topic: Can't load mkv file  (Read 6744 times)
  • Administrator
  • Users
  • *****
  • Posts: 1170
    • View Profile
« Reply #2 on: June 13, 2013, 09:54:02 PM »
Hello Gideonk,

Thank you for contacting us.

Could you please upload for us this file to any file host service, for we could reproduce and fix the problem?

You can use any file host service, e.g. dropbox.com or filedropper.com.

Thank you in advance.
Regards,
Olga Krovyakova
Solveig Multimedia

  • Users
  • *
  • Posts: 1
    • View Profile
« Reply #1 on: June 13, 2013, 08:47:26 AM »
Trying to load an mkv file and I'm getting the following error message:
"Can't get source file length"
Here are the specs for the file as reported by mediainfo. Thanks.

Format : Matroska
Format version : Version 1
File size : 1.29 GiB
Duration : 58mn 59s
Overall bit rate : 3 131 Kbps
Encoded date : UTC 2011-12-18 09:17:41
Writing application : VirtualDubMod 1.5.10.1 (build 2366/release)
Writing library : libebml-0.6.3 & libmatroska-0.6.1

Video
ID : 1
Format : x264
Codec ID : x264
Duration : 58mn 59s
Bit rate : 2 877 Kbps
Width : 1 280 pixels
Height : 720 pixels
Display aspect ratio : 16:9
Frame rate : 25.000 fps
Bits/(Pixel*Frame) : 0.125
Stream size : 1.19 GiB (92%)
Language : English
Default : Yes
Forced : No