Solveig Multimedia Forum - Get help for video editing software

SolveigMM End-User Products => Video Splitter => Topic started by: vertigo on April 09, 2020, 05:16:13 AM

Title: Can't use product I paid for
Post by: vertigo on April 09, 2020, 05:16:13 AM

So not only was I unable to use this back when I bought it due to numerous issues that don't seem to have been solved over the course of the past couple years, but now I can't even attempt to use it again because the licenses only work for the current major version, and I bought it on version 6, yet you don't provide downloads of old versions, so I'm stuck with a license for a version I can't even get. What kind of ridiculous company is this?

Title: Re: Can't use product I paid for
Post by: Maxim.Sakhankov on April 09, 2020, 04:06:17 PM

Hello vertigo,

You can download the latest version 6 of the Video Splitter by the following links:
Home Edition (https://www.solveigmm.com/files/SolveigMM_Video_Splitter_Home_Edition_6_1_1812_11.exe)
Business Edition (http://www.solveigmm.com/files/SolveigMM_Video_Splitter_Business_Edition_6_1_1812_11.exe)

Title: Re: Can't use product I paid for
Post by: vertigo on April 10, 2020, 02:15:16 AM

Ok, so no 64-bit version?? And why isn't this directly accessible via the website. It's ridiculous that people who pay you for a product don't have direct access to it. Considering you can't even do something as basic as that, it's really no surprise this program has so may issues.

Title: Re: Can't use product I paid for
Post by: vertigo on April 18, 2020, 06:24:12 AM

So are you ignoring this issue now, too? Guess that's what I get for going with a low-reputation software: poor quality product and support. I'll just have to go buy VideoReDo, which appears to be much more professional and actually worth the money, unlike this POS that's not worth $5.

Title: Re: Can't use product I paid for
Post by: Maxim.Sakhankov on April 21, 2020, 11:50:48 AM

Hello vertigo,
Unfortunately, I can not see any issues specified in the topic.
The download link were provided.
64bit versions available only for Video Splitter 7.