Solveig Multimedia Forum - Get help for video editing software

SolveigMM End-User Products => Video Splitter => Topic started by: Seniorpomidor on June 07, 2020, 10:20:28 PM

Title: Can´t read MPG or MP4 file
Post by: Seniorpomidor on June 07, 2020, 10:20:28 PM
Hi,

I have had this error message in Video Splitter Home Edition 7.3.2005.8 while adding an MP4 and/or MPG2 file, since the newest update. File is first cut by TS Doctor and then converted to MP4 or MPG using Any Video converter.

Error Message 1: Runtime Error
Error Message 2: Some files are unsupported or damaged

For some reason I can't upload screenshots here ...

I try a link.

https://1drv.ms/u/s!AkHVkPHXlYw8gZdPcRuO5na4XulOfQ?e=1dORXh
https://1drv.ms/u/s!AkHVkPHXlYw8gZdQr-EJHEl7xHOtOQ?e=m6bI2p

Thanks in advance for any help!!
Title: Re: Can´t read MPG or MP4 file
Post by: Maxim.Sakhankov on June 16, 2020, 06:20:45 PM
After checking this issue we have found that the files to be edited had incorrect format - they have MP4 extension but they were actually AVI files, which led Video Splitter to the error.

This issue had been fixed in the latest beta-version:
7.3.2006.10 (x86) (https://www.solveigmm.com/files/SolveigMM_Video_Splitter_Home_Edition_7_3_2006_10_Beta.exe) and 7.3.2006.10 (x64) (https://www.solveigmm.com/files/SolveigMM_Video_Splitter_Home_Edition_x64_7_3_2006_10_Beta.exe)