Solveig Multimedia Forum - Get help for video editing software

SolveigMM End-User Products => Video Splitter => Topic started by: qniens on August 12, 2010, 01:41:59 PM

Title: Crash on mpeg2 video on specific timecodes
Post by: qniens on August 12, 2010, 01:41:59 PM

When I trim a video on these specific timecodes 00:00:04:72 and 00:00:08:60 the program crashes.

On other timecodes it sometimes works, and on other timecodes it doesn't work...
Any help on this?
(http://clientarea.signtrack.nl/test/crash.gif)

Title: Re: Crash on mpeg2 video on specific timecodes
Post by: qniens on August 12, 2010, 02:54:08 PM

More information about the video file:
(http://clientarea.signtrack.nl/test/gspot.gif)

On Windows Vista Home Premium 64 bit SP2

Title: Re: Crash on mpeg2 video on specific timecodes
Post by: Dmitry Vergeles on August 13, 2010, 11:42:19 AM

Hello qniens,

Thank you for your post.
first of all please be sure that use the latest version, to be available at the Splitter page:
http://www.solveigmm.com/?Products&id=VideoSplitter

if that is, could you upload us the original file to replicateand fix the issue at our end?

Title: Re: Crash on mpeg2 video on specific timecodes
Post by: qniens on August 13, 2010, 04:35:22 PM

Dear Dmitry,

Currently I'm using version: SolveigMM Video Splitter 2.3.1007.13.exe

Monday I will upload a sample clip which produces random crashes & inaccurate frame results.

I really like the software and I'm hoping to use it in our production workflow.

Title: Re: Crash on mpeg2 video on specific timecodes
Post by: Dmitry Vergeles on August 15, 2010, 02:09:02 PM

Thanks, as soon as we get the files and replicate crashes at our end we shortly fix the problem

Title: Re: Crash on mpeg2 video on specific timecodes
Post by: qniens on August 17, 2010, 07:13:18 PM

Dear Dmitry,
I have send an email to support with the link to the ftp server.

Title: Re: Crash on mpeg2 video on specific timecodes
Post by: Dmitry Vergeles on August 18, 2010, 08:59:54 AM

ok, thanks, we will check it soon and let you know the results

Title: Re: Crash on mpeg2 video on specific timecodes
Post by: qniens on August 24, 2010, 02:19:04 PM

Any luck finding the bug that causes the crashes?

Title: Re: Crash on mpeg2 video on specific timecodes
Post by: Dmitry Vergeles on August 25, 2010, 01:16:25 PM

Hello qniens,

yes, thank you for the files. We have managed to replicate the crash. It should be fixed quite shortly, we will send you the update.