Solveig Multimedia Forum - Get help for video editing software
SolveigMM End-User Products => Video Splitter => Topic started by: qniens on August 12, 2010, 01:41:59 PM
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When I trim a video on these specific timecodes 00:00:04:72 and 00:00:08:60 the program crashes.
On other timecodes it sometimes works, and on other timecodes it doesn't work...
Any help on this?
(http://clientarea.signtrack.nl/test/crash.gif)
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More information about the video file:
(http://clientarea.signtrack.nl/test/gspot.gif)
On Windows Vista Home Premium 64 bit SP2
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Hello qniens,
Thank you for your post.
first of all please be sure that use the latest version, to be available at the Splitter page:
http://www.solveigmm.com/?Products&id=VideoSplitter
if that is, could you upload us the original file to replicateand fix the issue at our end?
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Dear Dmitry,
Currently I'm using version: SolveigMM Video Splitter 2.3.1007.13.exe
Monday I will upload a sample clip which produces random crashes & inaccurate frame results.
I really like the software and I'm hoping to use it in our production workflow.
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Thanks, as soon as we get the files and replicate crashes at our end we shortly fix the problem
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Dear Dmitry,
I have send an email to support with the link to the ftp server.
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ok, thanks, we will check it soon and let you know the results
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Any luck finding the bug that causes the crashes?
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Hello qniens,
yes, thank you for the files. We have managed to replicate the crash. It should be fixed quite shortly, we will send you the update.