Solveig Multimedia Forum - Get help for video editing software

SolveigMM End-User Products => Video Splitter => Topic started by: avakhov on May 29, 2017, 06:55:55 AM

Title: Crash opening .mp4 files greater than 2.8GB
Post by: avakhov on May 29, 2017, 06:55:55 AM

The following happens when I try to edit an mp4 file that is greater than ~2.8GB:

  When I drag the file into the "add files to the media library" area, the length shows 00:00:00, and there is no thumbnail preview for the video file.
  When this film clip is dragged to the "open or drag files for editing" area, there is an error: "Unable to get source fie length".  The program then freezes up with an endless spinner icon.

  Video splitter works normally with smaller files, and I am using version 6.1.1705.18 Video Splitter.
Thanks,
Aaron

Title: Re: Crash opening .mp4 files greater than 2.8GB
Post by: Olga Krovyakova on May 29, 2017, 06:58:18 PM

Hello avakhov,

Thank you for your post.

Regrettably I've not reproduced this error at our end.
Could you please upload for us sample MP4 file with which you get this problem?
You can use e.g. Google drive to upload the file (with 10 Gbs free space for file sharing).

Title: Re: Crash opening .mp4 files greater than 2.8GB
Post by: avakhov on May 31, 2017, 05:24:28 AM

Hi, I think this may work - the link to google drive w/ a large .mp4:

https://drive.google.com/drive/folders/0B2yQtC2K_9FQcnhKYms3YUZmZzA


thanks,
Aaron

Title: Re: Crash opening .mp4 files greater than 2.8GB
Post by: Olga Krovyakova on June 01, 2017, 06:59:44 PM

Hello avakhov,

Thank you for file you have sent us.
The error was reproduced, it will be fixed shortly.
As soon as the will be any news, we will post here.