SolveigMM End-User Products > Video Splitter

Crash when re-opening a file created by splitter

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Dear Doug Elliott,

Please send your original file, trimmed file and if possible a trimming project file to our technical support
You can use any file sharing services, like Google Drive or Dropbox.

Also, please provide a reference to this thread in your e-mail.

Here's the sequence:
-run a Zoom session which is recorded in the cloud
-download the 3 associated files
-use SolveigMM Video Splitter 7.6 Home Edition to extract a portion which I'll call part1.mp4 from the original mp4 file
-upload part1.mp4 to Vimeo
-note that Vimeo won't display the video, saying something like: "something went wrong with upload, please retry"
-retrying upload to Vimeo results in same failure to display
-hoping to get splitter to rewrite the file, I drag part1.mp4 from explorer window to bottom part of a freshly opened splitter window.
-splitter window closes immediately.
-Windows Event viewer says:
Log Name: Application
Source: Windows Error Reporting
Event ID: 1001
Level: Information
The event's general tab contains:
Fault bucket 2032809891908761023, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: SMMVSplitter_Home.exe
P2: 7.6.2106.9
P3: 60c0a53c
P4: SMMVSplitter_Home.exe
P5: 7.6.2106.9
P6: 60c0a53c
P7: c0000005
P8: 00294e6a

Attached files:

These files may be available here:

Analysis symbol:
Rechecking for solution: 0
Report Id: c872df1e-e74c-4e0d-b510-945130902b8a
Report Status: 268435456
Hashed bucket: 42e643abb85844ad8c35fdd38f1f35bf
Cab Guid: 0
The event's Details tab, xml view, contains:
- <Event xmlns="">
- <System>
  <Provider Name="Windows Error Reporting" />
  <EventID Qualifiers="0">1001</EventID>
  <TimeCreated SystemTime="2021-11-09T21:20:27.3066457Z" />
  <Correlation />
  <Execution ProcessID="0" ThreadID="0" />
  <Security />
- <EventData>
  <Data>Not available</Data>
  <Data />
  <Data />
  <Data>\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB843.tmp.dmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB94E.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB96E.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB96E.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB99E.tmp.txt</Data>
  <Data />

When I try to view part1.mp4 in VLC, the sound starts immediately, but the video is black for the first 19 seconds. It appears at that point and seems to be correct.

I have retained all files and can provide them if that would be useful.

Hoping this is helpful,

    Doug Elliott  VA3DAE
    LARC Director and Education Coordinator
    cell & text: 519-630-8925


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