SolveigMM End-User Products > Video Splitter

Crash when re-opening a file created by splitter

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Maxim.Sakhankov:
Dear Doug Elliott,

Please send your original file, trimmed file and if possible a trimming project file to our technical support
You can use any file sharing services, like Google Drive or Dropbox.

Also, please provide a reference to this thread in your e-mail.

nerdoug:
Here's the sequence:
-run a Zoom session which is recorded in the cloud
-download the 3 associated files
-use SolveigMM Video Splitter 7.6 Home Edition to extract a portion which I'll call part1.mp4 from the original mp4 file
-upload part1.mp4 to Vimeo
-note that Vimeo won't display the video, saying something like: "something went wrong with upload, please retry"
-retrying upload to Vimeo results in same failure to display
-hoping to get splitter to rewrite the file, I drag part1.mp4 from explorer window to bottom part of a freshly opened splitter window.
-splitter window closes immediately.
-Windows Event viewer says:
Log Name: Application
Source: Windows Error Reporting
Event ID: 1001
Level: Information
...
////////////////////////////////////////////////////////////////
The event's general tab contains:
Fault bucket 2032809891908761023, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: SMMVSplitter_Home.exe
P2: 7.6.2106.9
P3: 60c0a53c
P4: SMMVSplitter_Home.exe
P5: 7.6.2106.9
P6: 60c0a53c
P7: c0000005
P8: 00294e6a
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB843.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB94E.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB96E.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB96E.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB99E.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_SMMVSplitter_Hom_b4c8dfd82ab6be261615928866f4711c6be7f_dcf504ab_c8b0f81a-4cfd-4ac2-8c55-784024276fb0

Analysis symbol:
Rechecking for solution: 0
Report Id: c872df1e-e74c-4e0d-b510-945130902b8a
Report Status: 268435456
Hashed bucket: 42e643abb85844ad8c35fdd38f1f35bf
Cab Guid: 0
//////////////////////////////////////////////////
The event's Details tab, xml view, contains:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Windows Error Reporting" />
  <EventID Qualifiers="0">1001</EventID>
  <Version>0</Version>
  <Level>4</Level>
  <Task>0</Task>
  <Opcode>0</Opcode>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2021-11-09T21:20:27.3066457Z" />
  <EventRecordID>59960</EventRecordID>
  <Correlation />
  <Execution ProcessID="0" ThreadID="0" />
  <Channel>Application</Channel>
  <Computer>LAPTOP-VA3DAE</Computer>
  <Security />
  </System>
- <EventData>
  <Data>2032809891908761023</Data>
  <Data>1</Data>
  <Data>APPCRASH</Data>
  <Data>Not available</Data>
  <Data>0</Data>
  <Data>SMMVSplitter_Home.exe</Data>
  <Data>7.6.2106.9</Data>
  <Data>60c0a53c</Data>
  <Data>SMMVSplitter_Home.exe</Data>
  <Data>7.6.2106.9</Data>
  <Data>60c0a53c</Data>
  <Data>c0000005</Data>
  <Data>00294e6a</Data>
  <Data />
  <Data />
  <Data>\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB843.tmp.dmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB94E.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB96E.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB96E.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB99E.tmp.txt</Data>
  <Data>\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_SMMVSplitter_Hom_b4c8dfd82ab6be261615928866f4711c6be7f_dcf504ab_c8b0f81a-4cfd-4ac2-8c55-784024276fb0</Data>
  <Data />
  <Data>0</Data>
  <Data>c872df1e-e74c-4e0d-b510-945130902b8a</Data>
  <Data>268435456</Data>
  <Data>42e643abb85844ad8c35fdd38f1f35bf</Data>
  <Data>0</Data>
  </EventData>
  </Event>

When I try to view part1.mp4 in VLC, the sound starts immediately, but the video is black for the first 19 seconds. It appears at that point and seems to be correct.

I have retained all files and can provide them if that would be useful.

Hoping this is helpful,

    Doug Elliott  VA3DAE
    LARC Director and Education Coordinator
    cell & text: 519-630-8925
    email: canoe.eh@gmail.com
    web:  http://nerdpit.ca


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