SolveigMM End-User Products > Video Splitter
Elecard display logo and end of trial on videosplitter 7 x64 cant be removed
Marty:
--- Quote from: Maxim.Sakhankov on March 15, 2019, 01:02:05 PM ---I just checked both 32 and 64 bit versions and could not reproduce the problem you described. Could you please let me know what file you try to open when you see the watermark (a file type and a video codec).
Also, I would suggest to check if you have both versions installed at the same time (by default in Program Files (x86)/Solveig Multimedia and in Program Files/Solveig Multimedia) and uninstall both of them in this case, then install the 64 bit version only and register it.
--- End quote ---
I uninstalled the x86 version when i installed the 64 one. but yes, if i see the watermark again, i'll send you the video file with the information but usually it's Mp4/Mkv with AVC/H264.
Maxim.Sakhankov:
I just checked both 32 and 64 bit versions and could not reproduce the problem you described. Could you please let me know what file you try to open when you see the watermark (a file type and a video codec).
Also, I would suggest to check if you have both versions installed at the same time (by default in Program Files (x86)/Solveig Multimedia and in Program Files/Solveig Multimedia) and uninstall both of them in this case, then install the 64 bit version only and register it.
Marty:
--- Quote from: Maxim.Sakhankov on March 13, 2019, 12:32:21 PM ---Hello Marty,
The logo and watermarks are trial restrictions of the unregistered version. You need to activate the x64 version as well with your key.
--- End quote ---
the version is activated... unless i need to activate the codec too ? (but where) or that i missed something..
Maxim.Sakhankov:
Hello Marty,
The logo and watermarks are trial restrictions of the unregistered version. You need to activate the x64 version as well with your key.
Marty:
Hi, since i updated the software to 64 bits (was running the 32 bits version) i have a logo showing Elecard in the up corner of the preview video. can't remove it. i see it's in the list of codec used by your sofware. and tonight, while doing my favorite game, splitting video, i got a "trial ended of elecard, blablabla purchase proper blablabl"
yes in the past i used trial of software like progdvb, but i installed it. no idea if it's related or not. in the list of codec used by your softwate it's written Elecard Codec (custom)... i saw that in the last log of the update of the x64 bits version, there is this : 'Fixed overlaying an "Unregistered" logo on some MPEG-4 videos'
not sure if it's related. deinstalled your software and reinstalling it didn't solved the issue. i'm afraid i will switch back to the 32 bits version meanwhile, to avoid this problem because i kind of tried everything which came in mind with no luck. Thanks !
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