SolveigMM End-User Products > Video Splitter
Elecard display logo and end of trial on videosplitter 7 x64 cant be removed
Olga Krovyakova:
Dear sloopsa,
Thank you for your post.
Do you have this issue with logo on the registered Video Splitter 8?
If yes, please send us to support@solveigmm.com information about your purchase:
- first and last names were used for purchasing
- email address was used for purchasing
- your license key
Marty:
--- Quote from: Olga Krovyakova on March 01, 2022, 05:54:10 PM ---Hello Marty,
Thank you for your post.
You can install both 32-bit and 64-bit versions of Video Splitter on your computer and register them with your same license key. This should be possible now.
--- End quote ---
Thank You !!
Olga Krovyakova:
Hello Marty,
Thank you for your post.
You can install both 32-bit and 64-bit versions of Video Splitter on your computer and register them with your same license key. This should be possible now.
Marty:
--- Quote from: Olga Krovyakova on January 21, 2022, 04:37:47 PM ---Hello Marty,
This is some kind of very specific bug as it is was not regrettably reproduced yet on several different our computers.
So we need some more information to reproduce it at our end.
If it is possible, please send us the original input file that you open in Video Splitter and the project file. You can upload it to any file sharing service, e.g. Google drive (https://drive.google.com) or Wetransfer.com.
To get the project file open the input file in Video Splitter, set fragments for saving and deleting then go to File menu -> Save project as and select folder to save the project file.
--- End quote ---
Hi again Olga, to solve the issue, as said, i had to switch to the 32bits version of your software, because it's not happening with it.
as the issue is random, i can't spend one day by installing the x64 version of the software, try lot of videos until it generate the "issue", and then , uninstalling and switching to the 32bits version for normal use etc... is it possible to give me a temporary possibility to run both version at the same time, until i can find and send you a file where the issue appears, source and destination + the project ? it was more easier before, when the licence could be used on both version, but it's not possible anymore. thanks.
(sorry for the late reply, i didn't got a notification of your reply).
I see that your software is part of the Elecard company which make this codec, so hope that at some point a solution could be find.
Olga Krovyakova:
Hello Marty,
This is some kind of very specific bug as it is was not regrettably reproduced yet on several different our computers.
So we need some more information to reproduce it at our end.
If it is possible, please send us the original input file that you open in Video Splitter and the project file. You can upload it to any file sharing service, e.g. Google drive (https://drive.google.com) or Wetransfer.com.
To get the project file open the input file in Video Splitter, set fragments for saving and deleting then go to File menu -> Save project as and select folder to save the project file.
Navigation
[0] Message Index
[#] Next page
Go to full version