SolveigMM End-User Products > Video Splitter
Elecard display logo and end of trial on videosplitter 7 x64 cant be removed
Marty:
--- Quote from: Olga Krovyakova on March 01, 2022, 05:54:10 PM ---Hello Marty,
Thank you for your post.
You can install both 32-bit and 64-bit versions of Video Splitter on your computer and register them with your same license key. This should be possible now.
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Thank You !!
Olga Krovyakova:
Hello Marty,
Thank you for your post.
You can install both 32-bit and 64-bit versions of Video Splitter on your computer and register them with your same license key. This should be possible now.
Marty:
--- Quote from: Olga Krovyakova on January 21, 2022, 04:37:47 PM ---Hello Marty,
This is some kind of very specific bug as it is was not regrettably reproduced yet on several different our computers.
So we need some more information to reproduce it at our end.
If it is possible, please send us the original input file that you open in Video Splitter and the project file. You can upload it to any file sharing service, e.g. Google drive (https://drive.google.com) or Wetransfer.com.
To get the project file open the input file in Video Splitter, set fragments for saving and deleting then go to File menu -> Save project as and select folder to save the project file.
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Hi again Olga, to solve the issue, as said, i had to switch to the 32bits version of your software, because it's not happening with it.
as the issue is random, i can't spend one day by installing the x64 version of the software, try lot of videos until it generate the "issue", and then , uninstalling and switching to the 32bits version for normal use etc... is it possible to give me a temporary possibility to run both version at the same time, until i can find and send you a file where the issue appears, source and destination + the project ? it was more easier before, when the licence could be used on both version, but it's not possible anymore. thanks.
(sorry for the late reply, i didn't got a notification of your reply).
I see that your software is part of the Elecard company which make this codec, so hope that at some point a solution could be find.
Olga Krovyakova:
Hello Marty,
This is some kind of very specific bug as it is was not regrettably reproduced yet on several different our computers.
So we need some more information to reproduce it at our end.
If it is possible, please send us the original input file that you open in Video Splitter and the project file. You can upload it to any file sharing service, e.g. Google drive (https://drive.google.com) or Wetransfer.com.
To get the project file open the input file in Video Splitter, set fragments for saving and deleting then go to File menu -> Save project as and select folder to save the project file.
Marty:
Dear Olga,
guess what ?
I'm under Windows 11 x64 , and the bug is BACK ! so it's not anymore an issue on my side, but clearly a bug or a licence problem with your software ! it's happening again in the 64 bits version of your software... I erased the source file of my videos , thinking everything was ok as "usual", i check the destination and ... "here it is, again.." I lost my files...
same issue as this one :
"I have a logo showing Elecard in the up corner of the preview video. can't remove it. i see it's in the list of codec used by your sofware. and tonight, while doing my favorite game, splitting video, i got a "trial ended of elecard, blablabla purchase proper blablabla"
--- Quote from: Olga Krovyakova on November 11, 2020, 04:48:24 PM ---Hello Marty,
Thank you for your post.
As I've already wrote via support email, regrettably we have not reproduced this issue with Elecard logo at our end. We have checked this on several PCs.
Please send us log files for we could find out the problem reason with Elecard logo.
Here is how to get them:
https://www.solveigmm.com/en/howto/how-to-record-log-files-of-solveigmm-video-splitter/
Thank you.
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