SolveigMM End-User Products > Video Splitter
Elecard Evaluation Period Has Expired?
Olga Krovyakova:
Hello Marty,
Thanks for your post and please excuse for the delay with reply.
It is normal that in the Free Edition of Video Splitter 8 you see the Elecard logo on the video file preview.
There should not be logo in all other Editions of Video Splitter 8.
You are right, we currently offer for users of version 7 to upgrade to the 1-year subscription of the license with 60% discount or even for free.
To get the upgrade please follow the link below:
https://www.solveigmm.com/en/support/upgrade/
Marty:
just installed the so called trial of 8.0
- bug of elecard issue is worst, it's now appearing directly in the editing window of the software.
- i don't understand the licence. it says "for one year licence". it's now a subscription ? no more perpetual ?
- i don't see any possibility to upgrade, but if the elecard issue is still there it's not possible... loaded two differents videos, and have the issue directly on screen. same with subscription, not an option for me :(.
must uninstall it and re install 7 :( ...
Olga Krovyakova:
Hello bleaurgh,
Thank you a lot for the information you have sent to us.
As soon as there will be any news regarding this issue, we will post here and let you also know by email.
bleaurgh:
--- Quote from: Olga Krovyakova on October 12, 2022, 02:23:38 PM ---Could you please send us screenshot where we could see that Video Splitter is registered? You need to go to "Help / About SolveigMM Video Splitter" menu.
Also please click on the "Copy version info" button at this window and send us information about installed version.
Also please enable log files recording in Video Splitter and when the issue with logo on output file(s) will repeat, please send log files to us. You can send log files to support(at)solveigmm(dot)com.
Also please describe in details your sequence of actions, what command do you select to save files separately? Do you right mouse click on the timeline and select "Save all fragments as" or you click on the "Save" button and at the dialog window select "Save kept fragments separately"?
--- End quote ---
I have provided these things in an email to you just now, best of luck!
Olga Krovyakova:
Hello bleaurgh,
Thank you for file you have sent us.
Could you please send us screenshot where we could see that Video Splitter is registered? You need to go to "Help / About SolveigMM Video Splitter" menu.
Also please click on the "Copy version info" button at this window and send us information about installed version.
Also please enable log files recording in Video Splitter and when the issue with logo on output file(s) will repeat, please send log files to us. You can send log files to support(at)solveigmm(dot)com.
Here is the guideline on how to get log files:
https://www.solveigmm.com/en/howto/how-to-record-log-files-of-solveigmm-video-splitter/
Also please describe in details your sequence of actions, what command do you select to save files separately? Do you right mouse click on the timeline and select "Save all fragments as" or you click on the "Save" button and at the dialog window select "Save kept fragments separately"?
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