SolveigMM End-User Products > Video Splitter

Elecard Evaluation Period Has Expired?

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Marty:
just installed the so called trial of 8.0

- bug of elecard issue is worst, it's now appearing directly in the editing window of the software.
- i don't understand the licence. it says "for one year licence". it's now a subscription ? no more perpetual ?
- i don't see any possibility to upgrade, but if the elecard issue is still there it's not possible... loaded two differents videos, and have the issue directly on screen. same with subscription, not an option for me :(.

must uninstall it and re install 7 :( ...

Olga Krovyakova:
Hello bleaurgh,

Thank you a lot for the information you have sent to us.
As soon as there will be any news regarding this issue, we will post here and let you also know by email.

bleaurgh:

--- Quote from: Olga Krovyakova on October 12, 2022, 02:23:38 PM ---Could you please send us screenshot where we could see that Video Splitter is registered? You need to go to "Help / About SolveigMM Video Splitter" menu.
Also please click on the "Copy version info" button at this window and send us information about installed version.

Also please enable log files recording in Video Splitter and when the issue with logo on output file(s) will repeat, please send log files to us. You can send log files to support(at)solveigmm(dot)com.

Also please describe in details your sequence of actions, what command do you select to save files separately? Do you right mouse click on the timeline and select "Save all fragments as" or you click on the "Save" button and at the dialog window select "Save kept fragments separately"?

--- End quote ---

I have provided these things in an email to you just now, best of luck!

Olga Krovyakova:
Hello bleaurgh,

Thank you for file you have sent us.

Could you please send us screenshot where we could see that Video Splitter is registered? You need to go to "Help / About SolveigMM Video Splitter" menu.
Also please click on the "Copy version info" button at this window and send us information about installed version.

Also please enable log files recording in Video Splitter and when the issue with logo on output file(s) will repeat, please send log files to us. You can send log files to support(at)solveigmm(dot)com.

Here is the guideline on how to get log files:

https://www.solveigmm.com/en/howto/how-to-record-log-files-of-solveigmm-video-splitter/

Also please describe in details your sequence of actions, what command do you select to save files separately? Do you right mouse click on the timeline and select "Save all fragments as" or you click on the "Save" button and at the dialog window select "Save kept fragments separately"?

bleaurgh:

--- Quote from: Olga Krovyakova on October 11, 2022, 04:42:14 PM ---Could you please send us the original input file that you open in Video Splitter and the project file? You can upload it to any file sharing service, like Google drive (https://drive.google.com).

To get the project file, open the input file in Video Splitter, set fragments for saving and deleting then go to File menu -> Save project as and select folder to save the project file.

--- End quote ---

Like I mentioned, it doesn't seem tightly related to input file or project file. It will happen randomly with seemingly any (mp4?) file that requires reencoding (frame-accurate mode), and the effect is present in the output file until the next keyframe from the input file. Saving the project and reopening it does not recreate the issue.

I'll try to grab an example for you when I encounter it next time.

Edit:
Here, I've recreated the issue for you. Just a arbitrary sample mp4 from the internet split into three pieces, with the cuts between the keyframes.
https://drive.google.com/file/d/1paYfGAByu2blUO6F-CUIRR4LFHtQyXhg/view?usp=sharing

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