SolveigMM End-User Products > Video Splitter

Elecard Evaluation Period Has Expired?

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Marty:

--- Quote from: teampades on February 21, 2023, 06:51:34 PM ---Could you please send us screenshot where we could see that Video Splitter is registered? You need to go to "Help / About SolveigMM Video Splitter" menu.
Also please click on the "Copy version info" button at this window and send us information about installed version.

--- End quote ---

- You're a user, i don't know who you are.
- Olga know i bought their software since Version 6 as i wrote to the support many time, with screenshot, and they have my customer info, etc..
so why i would do that "again", after 4 years of doing it ?

Olga Krovyakova:
Hello Marty,

Thank you for your reply.
We a looking forward to hear from you about this issue.

Marty:

--- Quote from: Olga Krovyakova on November 30, 2022, 05:53:40 PM ---Hello Marty,

Thanks for your reply.
I would like to let you know that we have not still reproduced the issue with Elecard logo.
Therefore we have decided to provide you with the temporary license key for tests on your side.
Please check your email inbox and kindly let us know the results of your test.

Thanks in advance!

--- End quote ---

Thank you, i'll try my best, but i'm afraid that the issue is related to maybe a windows installation or component that it's not available at your team gear.
that would maybe explain why the error is not reproductible on your side.
As the person below said and sent your files, it's totally random.
like many people, when i edit and cut videos, i delete the source file once the export has been done, and only see the "issue" of the burned elecard logo too late.
I edit movies , with hundred of cut. it need to check each cut, each videos cut, to be sure the error is not there. it's very annoying.

I checked the Elecard website about this error, and it's happened to some users of this codec too without even them owning your software.
If it's now the same company, the elecard team has no idea about what can trigger this issue ?

thanks for the temporary licence. if the issue i got with the trial happen the same with the same file.. it will be very easy to send you the source file, but i'm afraid, that the error will not appears on your side, even with all the sources and projects file. we'll see !

Olga Krovyakova:
Hello Marty,

Thanks for your reply.
I would like to let you know that we have not still reproduced the issue with Elecard logo.
Therefore we have decided to provide you with the temporary license key for tests on your side.
Please check your email inbox and kindly let us know the results of your test.

Thanks in advance!

Marty:

--- Quote from: Olga Krovyakova on November 29, 2022, 10:41:01 PM ---Hello Marty,

Thanks for your post and please excuse for the delay with reply.

It is normal that in the Free Edition of Video Splitter 8 you see the Elecard logo on the video file preview.

There should not be logo in all other Editions of Video Splitter 8.

You are right, we currently offer for users of version 7 to upgrade to the 1-year subscription of the license with 60% discount or even for free.
To get the upgrade please follow the link below:

https://www.solveigmm.com/en/support/upgrade/

--- End quote ---

hello there, thanks for the reply. yes i understand the logo, but it's the message at the bottom ! I tried the trial on an another computer, and yes, the logo is there (normal it's a watermark) but not the scrolling message, which look like it's the same issue i have on my 7 version with the "elecard evaluation period expired" issue even on a registered software; that me and 2 other people here fortunatly reported.

if i'm SURE that this issue is over, i would be ok to upgrade (as i'm afraid that now 8 is out, this issue will never be fixed for 7, right ?.
but how to be sure ? the issue has never been fixed since I reported it 2 or 3 years ago, and i had to wait that other users report it as well. does the files sent by bleaurgh helped ?

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