Solveig Multimedia Forum - Get help for video editing software

SolveigMM End-User Products => Video Splitter => Topic started by: cheerful on June 10, 2012, 08:26:01 AM

Title: Error when joining m4v (H.264)
Post by: cheerful on June 10, 2012, 08:26:01 AM

The m4v are originally produced by Adobe Media Encoder and cut by SolveigMM.

I got the following error:

Can't perform this task. (Unspecified error hr=0x80004005).

How could I trouble shoot?

Thanks

Title: Re: Error when joining m4v (H.264)
Post by: Dmitry Vergeles on June 11, 2012, 04:06:59 PM

could you please upload us a small sample of such a file where you have a problem described?

Title: Re: Error when joining m4v (H.264)
Post by: cheerful on June 12, 2012, 08:28:28 PM

I've opened another thread "Splitter hangs trying to trim video".  That might the root cause.  Once that's resolved, I will come back and retest it.

Title: Re: Error when joining m4v (H.264)
Post by: cheerful on July 13, 2012, 08:01:45 AM

The problem remains with the latest version.  I can't reproduce it with short files.  It's over 8 GB.  Is there any way I can get a debug dump for investigation?

Thanks

Title: Re: Error when joining m4v (H.264)
Post by: Dmitry Vergeles on July 17, 2012, 11:49:26 PM

Hi cheerful,

Does it only happen with a big files ~8 GB? If you try to trim if from beginning to end at what percantage the trimming hangs?

If you can't upload us an original may be you could replicate it by merging severall smaller file to some big one. If  the issue is repeated you could upload us a small file.

Title: Re: Error when joining m4v (H.264)
Post by: cheerful on July 28, 2012, 07:51:26 PM

There is no error with trimming with the new version.

However, the join still errors out.  Yes, the first file is large, 8,355,233 KB.

Title: Re: Error when joining m4v (H.264)
Post by: Dmitry Vergeles on July 31, 2012, 05:13:34 AM

Could you send us a small sample of such a file that you make by Adobe Media Encoder?

Title: Re: Error when joining m4v (H.264)
Post by: cheerful on August 12, 2012, 09:39:25 PM

It's the same sample I uploaded for the trimming problem thread.  However, that trim problem is gone in the new version.  Yet the joining problem remains with large files (8GB).  I can't find a small files to reproduce this problem.  Is there any way to produce some detailed logs?

Thanks

Title: Re: Error when joining m4v (H.264)
Post by: Olga Krovyakova on August 15, 2012, 12:21:57 AM

Hi cheerful,

Thank you for your answer. Yes, the log files could be helpful for us.
Please take a look on this page (http://www.solveigmm.com/en/faq/how-to-record-log-files-of-solveigmm-video-splitter/) to record them properly.

If the problem will be reproduced on the small file in future, it will be great if you could upload it for us.

Thank you in advance.

Title: Re: Error when joining m4v (H.264)
Post by: cheerful on August 18, 2012, 10:03:50 PM

Here is the video splitter log.  Does it help?

Thanks

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Installation Version: 3.2.1207.9
CMediaFileParser::DetectFileType
check for avi
CMediaFileParser::checkType srcFltrGUID{E436EBB5-524F-11CE-9F53-0020AF0BA770} mediasubtype= {E436EB88-524F-11CE-9F53-0020AF0BA770}
check for wav
CMediaFileParser::checkType srcFltrGUID{E436EBB5-524F-11CE-9F53-0020AF0BA770} mediasubtype= {E436EB8B-524F-11CE-9F53-0020AF0BA770}
check for mkv
check for MPEG
CMediaFileParser::DetectFileType
check for avi
CMediaFileParser::checkType srcFltrGUID{E436EBB5-524F-11CE-9F53-0020AF0BA770} mediasubtype= {E436EB88-524F-11CE-9F53-0020AF0BA770}
check for wav
CMediaFileParser::checkType srcFltrGUID{E436EBB5-524F-11CE-9F53-0020AF0BA770} mediasubtype= {E436EB8B-524F-11CE-9F53-0020AF0BA770}
check for mkv
check for MPEG
CMediaFileParser::DetectFileType
check for avi
CMediaFileParser::checkType srcFltrGUID{E436EBB5-524F-11CE-9F53-0020AF0BA770} mediasubtype= {E436EB88-524F-11CE-9F53-0020AF0BA770}
check for wav
CMediaFileParser::checkType srcFltrGUID{E436EBB5-524F-11CE-9F53-0020AF0BA770} mediasubtype= {E436EB8B-524F-11CE-9F53-0020AF0BA770}
check for mkv
check for MPEG
CDialogProgress::OnMove x 108y 75
progress    0 res    0 -- repeated >100 times
XCTrimmerObjControlCallB::OnError - IN
progress    0 res    0 -- repeated 20+ times
XCTrimmerObjControlCallB::OnError - OUT