SolveigMM End-User Products > Video Splitter

External subtitles not showing in preview and trimming even though selected

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Dwight:
Olga,

Here is a Hypercam sample: https://drive.google.com/drive/folders/1nGtCAnWSZPYSL6ChrJVsPUnP2UyumKNX

Note that the video file initially shows the external subtitles as I scroll through the on-screen timeline. But when the cursor is moved back near the beginning of the segment and the play button is clicked the subtitles disappear.

The only way to bring them back that I have found is to delete and then reload the video. But then the same thing happens again. However as I said before if I merge the video and subtitle files into one single file this problem does not occur.

Thanks,
Dwight

Olga Krovyakova:
Hello Dwight,

Unfortunately we have not reproduced the issue with editing of your file with subtitles at our end.

Please let us know the details of your actions and what happens with Video Splitter after each action.

Or, it will be very helpful for us if you could record your actions in Video Splitter and the issue that you have with any screen capturing software. For example you can use HyperCam.
You can download it here:

https://www.solveigmm.com/en/products/hypercam/

Thank you in advance.

Olga Krovyakova:
Hello Dwight,

Thank you.
We have downloaded files.
At this time we are working with these files to check them. As soon as there will be any news about the problem, we will let you know.

Dwight:
I did. Please let me know if you are still unable to access them.

Dwight

Olga Krovyakova:
Hello Dwight,

Thank you for your reply.

Could you please provide the access to the files at Google drive?
I've sent you the request.

Thank you.

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