SolveigMM End-User Products > Video Splitter

External subtitles not showing in preview and trimming even though selected

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Maxim.Sakhankov:
Hello Dwight,

Thank you for the confirmation, glad it helped.
The beta version is currently available here
And the fix will be included to the next Video Splitter release.

Dwight:
The new beta seems to have solved the problem.
Thank you, Max.

Maxim.Sakhankov:
Hello Dwight,
Thank you for your file. I checked it and probably found the reason - this issue happens with external subtitles when you have a collapsed interval and try to push the "Play" button. After that the subtitles disappear.

We'll post here when the fixed version will be ready.

Dwight:
Hi Max.

I thought I granted access to everyone with a link yesterday. Don't know why it didn't work but I've done it again so hopefully it will work for you now.

Also, a little more information. Some video files require me to actually trim a section of the video and click the hide arrows before the subtitles disappear so it varies a little bit and I have no idea why.

I'm using version 8.0.2403.26 running on Windows 11 Pro.

Thank you,
Dwight

Maxim.Sakhankov:
Hello Dwight,
I sent you the request for the access to your video.
Please grant the access so I can check it.

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