Solveig Multimedia Forum - Get help for video editing software

SolveigMM End-User Products => Video Splitter => Topic started by: Kollaps on August 20, 2021, 12:30:01 AM

Title: I can't find the serial
Post by: Kollaps on August 20, 2021, 12:30:01 AM

Hi all, sorry for my not good english, i have a problem, i just formatted the computer and i can't recover the serial purchased months ago of this program. I don't have any license file, I wouldn't want to have deleted it by mistake, is there a customer area where I can find the serial? I can't find this section on the official website. If there is a personal customer area, can you kindly link it to me? Or is there some way to get it back via email?

Title: Re: I can't find the serial
Post by: Kollaps on August 22, 2021, 08:46:29 AM

Notice that I found the serial, as soon as I had made the purchase with an email address that I do not use often, fortunately I found it among the old emails. But now a problem has arisen.
After formatting the pc, the software warns me that the key is already in use. I don't know what to do, is it possible that I have to buy back the software because there is no way to deactivate and reactivate it? Anyone who can give me a hand on how to do it? In the "information / help" drop-down menu I have no way to disable the key as the trial version is installed. It seems strange to me that I had to deactivate it before formatting, I never could have known ...  :(

Title: Re: I can't find the serial
Post by: Maxim.Sakhankov on August 23, 2021, 03:34:38 PM

Hello Kollaps,
Please send this request with the activation key to the our technical support (https://www.solveigmm.com/en/support/).

Title: Re: I can't find the serial
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