Solveig Multimedia Forum - Get help for video editing software

SolveigMM End-User Products => Video Splitter => Topic started by: Marty on February 09, 2020, 08:04:31 AM

Title: Important number of file not cut anymore by last update SMV 7.3.2002.06
Post by: Marty on February 09, 2020, 08:04:31 AM

Hello,

just got the update info of the release of 7.3.2002.06, so i installed it...
and while doing some cut of some files, the save (separated cut) stop in the middle, after processing one or two cut, it stop.. i can hit the cancel button... i relaunch the save.. and ... freeze again, now it's on an another video, and it freeze at 4/6.

no other choice to go back to the previous version. can send the files if needed to the support  >:(

Title: Re: Important number of file not cut anymore by last update SMV 7.3.2002.06
Post by: Marty on February 09, 2020, 08:11:23 AM

Same files done with 7.3.1906.10 , no issues at all and work !

Title: Re: Important number of file not cut anymore by last update SMV 7.3.2002.06
Post by: Maxim.Sakhankov on February 12, 2020, 12:48:33 PM

Hello Marty,
Please send your problem files to the technical support and also attach a trimming project file.

Title: Re: Important number of file not cut anymore by last update SMV 7.3.2002.06
Post by: Marty on March 22, 2020, 12:07:14 AM

Quote from: Maxim.Sakhankov on February 12, 2020, 12:48:33 PM

Hello Marty,
Please send your problem files to the technical support and also attach a trimming project file.

Just sent it to support :) !

Title: Re: Important number of file not cut anymore by last update SMV 7.3.2002.06
Post by: Maxim.Sakhankov on March 31, 2020, 03:58:19 PM

We checked the file and found issues when trimming files with subtitles. When the issue is fixed, I'll post here.

Title: Re: Important number of file not cut anymore by last update SMV 7.3.2002.06
Post by: Olga Krovyakova on January 28, 2022, 01:49:03 PM

Hello Marty,

The issue you have reported at this topic was fixed in the version 7.6.2201.27 of Video Splitter, you can download it here:

https://www.solveigmm.com/en/products/video-splitter/ (https://www.solveigmm.com/en/products/video-splitter/)

Title: Re: Important number of file not cut anymore by last update SMV 7.3.2002.06
Post by: Marty on January 28, 2022, 02:15:17 PM

Quote from: Olga Krovyakova on January 28, 2022, 01:49:03 PM

Hello Marty,

The issue you have reported at this topic was fixed in the version 7.6.2201.27 of Video Splitter, you can download it here:

https://www.solveigmm.com/en/products/video-splitter/ (https://www.solveigmm.com/en/products/video-splitter/)

Wow !! Thank you very much !! finally !! lol. unfortunatly as said in an another topic, the "Elecard" trial issue is back on the 64 bits version :( ... so i'm back at using the 32 bits version.
I'll test the subtitle fix immediatly, if it's definitively fixed, it's already a big step.

hope the Elecard one can be investigated as well and fixed too. Maybe writing to the developpers of the codec, they certainly heard about such issue, if not possible to reproduct it at your office.