Solveig Multimedia Forum - Get help for video editing software
SolveigMM End-User Products => Video Splitter => Topic started by: hurricane51 on May 17, 2020, 01:04:29 AM
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I just installed 7.3. Complete newbie. Loaded up a video file, cut a few fragments out. I clicked the save button. The progress window comes up and the time starts counting up, but the progress never gets beyond 0%. No error message, just seems like the program lost its way.
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Checked the log and it seems to be failing on the audio stream, at least as far as I could tell.
1. Everything works in preview
2. Disabling both the audio and subtitle streams enables the splitting of video only to a video-only MKV file.
3. Enabling only the audio stream will successfully split the audio to an audio-only MKV file.
Audio format is AAC 6-channel. Subtitle format is UTF-8 SRT.
It would be useful if VS could throw a displayed error when it fails.
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Hello hurricane51,
This must be a bug the software bug. Please send your source file to the tech. support (https://www.solveigmm.com/en/support/). Also please attach a trimming project file that you can save in "File"-"Save project file as" menu. You can use any file sharing services to send your video.
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By "source file" you are referring to ????
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The file that you load in the Video Splitter for editing.