Solveig Multimedia Forum - Get help for video editing software
SolveigMM End-User Products => Video Splitter => Topic started by: shatterstar6457 on December 15, 2016, 02:59:36 AM
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I have downloaded the correct codec Xvid-1.3.4-20150621 from the page that was suggested to me from the page:
http://www.solveigmm.com/en/faq/video-splitter-preview-does-not-operate/?utm_source=Program&utm_medium=Link_Dialog_CantRenderStream_0x00ff_AAC&utm_campaign=SolveigMM_Video_Splitter_Business_Edition_6_1
Even though I had installed codecs before and had no problem before with splitter, now I can't import any video regardless of audio type. My system is Windows 8.1 x64 using the latest version
SOLVEIGMM VIDEO SPLITTER Business Edition
Installed Version: 6.1.1611.25 • Version 6.1.1611.25
Yes, I am running the program as admin, no, system restore won't work, no, there's no firewall to block splitter from access to windows folder. Please help!
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Hello shatterstar6457,
Thank you for your post.
Please check:
- if there is audio device connected to you computer: speakers or headphone.
- settings of your playback devices. For this right mouse click on the sound icon and select "Playback devices", then enable if it is enable the audio device called "Speakers" or "Headphone" by selecting this device in the list, right mouse click and select "Enable". Then make it default as it shown on the screenshot below.
(http://www.solveigmm.com/images/stories/forum/15-12.png)
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My speakers are set on default, I can hear the audio if I play it or use another video editor, its just that spitter can't 'see' my codecs to accept them. I am using the installed version, not the portable.
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Hello shatterstar6457!
Thank you for your reply.
Video Splitter is 32 bit application and need to have the 32 bit codecs installed on the computer.
Please try to install K-lite Codec pack. Select to install 32 bit codecs if it will be asked.
https://www.codecguide.com/download_k-lite_codec_pack_mega.htm (https://www.codecguide.com/download_k-lite_codec_pack_mega.htm)
If it will not help then please send us information about DirectShow filters.
It is important to run the 32-bit DirectX Diagnostic Tool from the "C:\Windows\SysWOW64\dxdiag.exe".
Click the "Save All Information" button in the appeared window.
Please send us "DxDiag.txt" file that will be created.
Thank you.
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Still not working after installing the codecs from the link you gave me. There isn't a button to add attachments and the text exceeds 20000 characters.
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Hello shatterstar6457!
Please send us the "DxDiag.txt" file to support(at)solveigmm.com.