SolveigMM End-User Products > Video Splitter

Unable to render any audio (AAC, MP3, MPEG2)

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Olga Krovyakova:
Hello shatterstar6457!

Please send us the "DxDiag.txt" file to support(at)solveigmm.com.

shatterstar6457:
Still not working after installing the codecs from the link you gave me. There isn't a button to add attachments and the text exceeds 20000 characters.

Olga Krovyakova:
Hello shatterstar6457!

Thank you for your reply.

Video Splitter is 32 bit application and need to have the 32 bit codecs installed on the computer.
Please try to install K-lite Codec pack. Select to install 32 bit codecs if it will be asked.

https://www.codecguide.com/download_k-lite_codec_pack_mega.htm

If it will not help then please send us information about DirectShow filters.

It is important to run the 32-bit DirectX Diagnostic Tool from the "C:\Windows\SysWOW64\dxdiag.exe".
Click the "Save All Information" button in the appeared window.

Please send us "DxDiag.txt" file that will be created.
 
Thank you.

shatterstar6457:
My speakers are set on default, I can hear the audio if I play it or use another video editor, its just that spitter can't 'see' my codecs to accept them. I am using the installed version, not the portable.

Olga Krovyakova:
Hello shatterstar6457,

Thank you for your post.

Please check:
- if there is audio device connected to you computer: speakers or headphone.
-  settings of your playback devices. For this right mouse click on the sound icon and select "Playback devices", then enable if it is enable the audio device called "Speakers" or "Headphone" by selecting this device in the list, right mouse click and select "Enable". Then make it default as it shown on the screenshot below.

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