Solveig Multimedia Forum - Get help for video editing software
SolveigMM End-User Products => Video Splitter => Topic started by: PlayBoyMan on November 18, 2013, 11:38:18 AM
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I'm using the Demo version of Video Splitter, and I have noticed the it keeps crashing when I trim MP4 Video. I thought that there was something wrong with my PC, and I have reinstalled my Operating System (Windows 7), with no such luck.
Update: I CAN split AVI files with no problem, but I mainly work with MP4 Videos
Suggestions?
Installation version 3. 6. 1309. 3
Version 3. 6. 1308. 22
Status: EVALUATION
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Hello PlayBoyMan,
Thank you for your post.
Please try to use the 3.7 beta version, seems this problem is already fixed in it.
http://solveigmm.com/download/SolveigMM_Video_Splitter_3_7_Beta.exe (http://solveigmm.com/download/SolveigMM_Video_Splitter_3_7_Beta.exe)
If the ussie remains with it, could you please upload for us the original file for we could reproduce the issue on our end?
Also please send (you can use suuport(at)solveigmm(dot)com) the project file. To get it select fragments for saving then go to File -> Save project as.
Thank you in advance.
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The Problem still exits in the beta. I've sent an email containing the video and project file.
I also tried larger MP4 videos as well. I have no way of sending those, but I can provide the Audio and Video Technical specs if you need them.
And thanks for replying to me. :)
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Hello PlayBoyMan,
Thank you for MP4 file you have sent us.
Please try to use this version (http://www.solveigmm.com/files/SolveigMM_Video_Splitter_Home_Edition_4_0_1311_19_Beta.exe)of Video Splitter.
I've not noticed this issue with it.
Please let us know what will be your result.
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Just installed the update...
It works great! No crashes or errors! ;D
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I managed to create the error in the current demo version of the program, and I copied the error message windows generated:
Problem signature:
Problem Event Name: APPCRASH
Application Name: SMMVSplitter.exe
Application Version: 3.6.1308.22
Application Timestamp: 5215986a
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.18247
Fault Module Timestamp: 521ea91c
Exception Code: c0000005
Exception Offset: 0003224d
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
I hope that helps.
Edit: The program also crashes when you are changing settings. Press Ctrl+P, and just switch to different tabs. Error details here:
Problem signature:
Problem Event Name: APPCRASH
Application Name: SMMVSplitter.exe
Application Version: 3.6.1308.22
Application Timestamp: 5215986a
Fault Module Name: SMMVSplitter.exe
Fault Module Version: 3.6.1308.22
Fault Module Timestamp: 5215986a
Exception Code: c0000005
Exception Offset: 00147dca
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
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Hello PlayBoyMan,
Thank you a lot for your post.
As I see from the error message the version you use is 3.6.1308.22.
Both issues, crashing when editing of MP4 files and crashing when changing hot key settings were fixed in the version 4:
http://www.solveigmm.com/download/SolveigMM_Video_Splitter_Home_Edition_4_0_Beta.exe (http://www.solveigmm.com/download/SolveigMM_Video_Splitter_Home_Edition_4_0_Beta.exe)
Could you please try it and let us know if it also works for you.
Thank you.
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It works perfectly. No errors, and the trimmer works great with the MP4 files. I look forward to the update when its available. I'm glad I could help you out.
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Hello PlayBoyMan,
Thank you for letting us know about your result and your help.
I'm not sure if you have already purchased the license of Video Splitter 2 or 3 version. If you have then it is possible to purchase the Upgrade now. Just send me information about it to our email - support(at)solveigmm(dot)com: first and last names and email address that was used for purchasing.
If you have nt purchased Video Splitter before then also specify this in your email and I'll send you the link to purchase version 4.
Thank you.