SolveigMM End-User Products > Video Splitter

Video splitting doesn't work in new version

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Olga Krovyakova:
Hello BohdanZPM,

Thank you for files you have sent us.
We have reproduced the issue at our end.
As soon as it will be fixed, we will post the update.

BohdanZPM:
The issue is reproducible again. I cannot split file. Basically, I'm just cutting one part of the file out and leaving the rest of the timeline as is. The progress hangs at 100% and never ends. The output file is chopped off at random point.

Previously, I encountered similar issue while I was joining multiple files into one file as well.

I'm sending you the files. Please, fix this issue ASAP.
https://drive.google.com/file/d/18EiDi7W6htCSgcRI8m27bTdVGWgfrRVg/view?usp=sharing
https://drive.google.com/file/d/1xmCFuQvVDz-X9jqwvp5JXqGW1hNSEOPU/view?usp=sharing

Olga Krovyakova:
Hello BohdanZPM,

Thank you for your reply.
Ok, if the issue will occur in the latest version, we will be grateful to you for files.

BohdanZPM:
Actually, I downgraded my Video Splitter to earlier version to avoid the error as I could not wait till you fix the error.

Right now, after re-installing the latest version, I do not see the error anymore, but I need to observe it a little more. Maybe the error will reappear later. In that case, I will send you the files.

Olga Krovyakova:
Hello BohdanZPM,

Thank you for your post and please excuse for possible inconveniences.

Could you please send us the original input file that you open in Video Splitter and the project file? You can upload it to any file sharing service, e.g. Google drive (https://drive.google.com) or Dropbox.com.

To get the project file open the input file in Video Splitter, set fragments for saving and deleting then go to File menu -> Save project as and select folder to save the project file.

Here is the guideline on how to upload files if needed.

https://www.solveigmm.com/en/howto/how-to-upload-files-to-google-drive-or-dropbox-for-free/

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