Author Topic: Joining files does not work  (Read 6947 times)
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« Reply #4 on: December 30, 2014, 12:57:20 AM »
Hello pereh,

All issues with joining were fixed in the version available at the link below:

http://www.solveigmm.com/download/SolveigMM_Video_Splitter_Home_Edition_4_0_Beta.exe

If there will be any other questions, we will gladly help you.
Regards,
Olga Krovyakova
Solveig Multimedia

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« Reply #3 on: December 27, 2014, 09:06:17 AM »
To all users with a similar problem:

Olga helped me to find what caused the problem: the files that are to be joined, and the join list, must not reside at the root level of a partition (C:, D:, etc.). Just put them in a work directory, and everything is fine.

Thanks to Olga and Best Regards,
Peter.

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« Reply #2 on: December 25, 2014, 07:39:43 PM »
Hello pereh,

Could you please check if you see the message below at the end of the trimming? If you do not see this message then the splitting was not completed.
 

 
Also please try to set any other folder for output file saving, not the root of hard disk.  Will it help?

If not then try to reinstall the product.
At first you need completely uninstall it from your PC. Use Start ->  Programs -> Solveig Multimedia -> SolveigMM Video Splitter -> Uninstall or uninstall it via the Windows Control Panel.

Please check that theere are no files after uninstallation in the folders

"C:\Program Files\Solveig Multimedia\SolveigMM Video Splitter Home Edition"
and
"C:\Program Files\Common Files\Solveig Multimedia"

If there will be any files in this folders please delete them manually from these folders.

Then you could install the product again.

Please use the direct download link (if you would like to try Video Splitter Home Edition:
http://www.solveigmm.com/download/SolveigMM_Video_Splitter_Home_Edition.exe

Video Splitter Business Edition version is available at:
http://www.solveigmm.com/download/SolveigMM_Video_Splitter_Business_Edition.exe
 
If this will not help, then could you please upload files you have tried to join to e.g. Dropbox.com or Google drive to reproduce the issue at our end?
You can also send us the Joining project file.
And please record and send us log files. Here is how to get them:
 
http://www.solveigmm.com/en/faq/how-to-record-log-files-of-solveigmm-video-splitter/
 
Thank you in advance.
Regards,
Olga Krovyakova
Solveig Multimedia

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« Reply #1 on: December 24, 2014, 11:48:22 PM »
Win 7 Home SP1 64-bit, Video Splitter Home 4.0.1412.10

Saving a join list works, loading a join list fails in main menu and in join manager menu.
Joining files shows the progress bar, but no new file is saved under the new file name.
No error messages, no freezes etc; just no results.
Any help?

Best Regards.