Author Topic: No Recording version 6.1.2006.5  (Read 4226 times)

Offline Olga Krovyakova

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Re: No Recording version 6.1.2006.5
« Reply #2 on: October 30, 2020, 06:01:52 PM »
Hello JMac_88,

Thank you for your post.

Please try to at first to uninstall HyperCam 6 from your computer.

You could uninstall it via Start menu or via Start -> All programs -> HyperCam 6 -> Uninstall or via or Windows Control Panel.

After uninstallation please make sure that all files in the folders below were removed from your computer

"C:\Program Files\HyperCam 6"
and
"C:\Program Files\Common Files\Solveig Multimedia"

If there will be any files in this folders please delete them manually from these folders.
Reboot your computer if it will be asked by the installer after uninstallation.

Then you could install the product again.

Will it help you?
Regards,
Olga Krovyakova
Solveig Multimedia

Offline JMac_88

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No Recording version 6.1.2006.5
« Reply #1 on: October 29, 2020, 01:01:31 AM »
Hello,
The program will no longer start a recording, no error messages are appearing basically will not go into the timer after clicking the recording button.

I tried an uninstall then reinstall, when i attempted to install the above version again i get the message saying a previous version had not been uninstalled correctly.

Thoughts?

Thanks for your time!