Author Topic: Freeze when loading video  (Read 20806 times)

Offline mpfirnhaber

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Re: Freeze when loading video
« Reply #4 on: August 13, 2016, 05:18:27 AM »
Any follow-up on this issue?

Offline mpfirnhaber

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Re: Freeze when loading video
« Reply #3 on: August 10, 2016, 05:52:29 PM »
Thanks for the reply. I tried the version you sent me (which appears to be older than the version hosted onilne), and the problem remains.

Here is a video file I am having trouble with.

https://www.dropbox.com/s/f0td7xu06fgbahv/S01E02%20-%20Skull%20Forest.mkv?dl=0

Offline Olga Krovyakova

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Re: Freeze when loading video
« Reply #2 on: August 10, 2016, 04:37:53 PM »
Hello Michael!

Thank you for your post.

Please check the version available at the links below, it has processed my MKV with H264 video files produced with Handbrake.

http://www.solveigmm.com/download/SolveigMM_Video_Splitter_Home_Edition_6_0_Beta.exe

http://www.solveigmm.com/download/SolveigMM_Video_Splitter_Business_Edition_6_0_Beta.exe

If the issue remains with this version, we would like to kindly ask you to upload for us your MKV file for we could reproduce it.
You can use any file host service, e.g. dropbox.com or Google drive.

Thank you in advance for your time.

If there will be any questions please feel free to ask.
Regards,
Olga Krovyakova
Solveig Multimedia

Offline mpfirnhaber

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Freeze when loading video
« Reply #1 on: August 10, 2016, 02:12:04 AM »
I just bought this program, and it works great on all videos except the ones I need to edit :(

Anything that I processed with Handbrake (H264 MKV) won't load. I can add them to the playlist, but as soon as I drag one down to the timeline, the program freezes.

I installed your freeware Trimmer app, and the same videos work fine there.

I can share a sample video and log files if that helps. Thanks.