Messages

31

Video Splitter / Re: No Encoders in Preferences List

« on: May 18, 2020, 03:52:25 PM »

Hello hurricane51,
Video Splitter enumerates decoders/encoders installed in your system. In general you don't need this feature as Video Splitter uses its own codecs for the most popular video compression formats.

32

Video Splitter / Re: Splitter Never Starts

« on: May 18, 2020, 03:47:44 PM »

Hello hurricane51,
This must be a bug the software bug. Please send your source file to the tech. support. Also please attach a trimming project file that you can save in "File"-"Save project file as" menu. You can use any file sharing services to send your video.

33

Video Splitter / Re: GUI and fonts too small, please adapt DPI zoom effect for 4k monitor.

« on: May 18, 2020, 03:41:02 PM »

Hello hurricane51,
Please try to switch to the tablet mode as advised below.

34

Video Splitter / Re: Selections from video files to originate a single video file directly

« on: May 13, 2020, 02:34:13 PM »

Hello Ironwill,

Please let me explain, that the described task can not be achieved with the join manager itself, not making a trimmed files before.
However, it is possible to do with the timeline. In version 7 of the Video Splitter you can put multiple files to the timeline and specify which intervals should be dropped and which intervals should be saved to the output file.

Please keep in mind, that in this case your files should have equal parameters (the same condition is true for the join manager).

35

HyperCam / Re: How to record using Solveig Multimedia

« on: April 21, 2020, 11:58:44 AM »

Hello nomi2192,
We have HyperCam software that can help you to record your screen actions.

36

Video Splitter / Re: Can't use product I paid for

« on: April 21, 2020, 11:50:48 AM »

Hello vertigo,
Unfortunately, I can not see any issues specified in the topic.
The download link were provided.
64bit versions available only for Video Splitter 7.

37

HyperCam / Re: HyperCam 5 ffmpeg libx264 not responding

« on: April 14, 2020, 01:34:55 PM »

Hello theuuopl,

First of all please make sure that you are using the latest version of HyperCam.
Could you please let me know what antivirus software you use?
Will it help if you temporarily disable the antivirus software?

38

SolveigMM AVI Trimmer / Re: Can't add to batch queue

« on: April 14, 2020, 01:30:06 PM »

Hello vanlazarus,
You are correct, the "Batch Manager" feature is not supported in the Avi Trimmer. It is supported in the business version of the Video Splitter.

39

Video Splitter / Re: Audio track dealy

« on: April 14, 2020, 01:15:09 PM »

Hello fede78,

Unfortunately, Video Splitter does not have a time-shifting feature.

40

Video Splitter / Re: Can't use product I paid for

« on: April 09, 2020, 04:06:17 PM »

Hello vertigo,

You can download the latest version 6 of the Video Splitter by the following links:
Home Edition
Business Edition

41

Обсуждение продуктов на Русском языке / Re: Не подходит ключ от старой версии

« on: April 03, 2020, 01:30:02 PM »

Здравствуйте Akura,

Хочу пояснить, что лицензионный ключ действует только для той главной версии продукта, для которой он был приобретен.
Если вам нужно обновиться до новой главной версии, пожалуйста, посетите страницу обновлений. Там вы найдете дальнейшие указания по обновлению.

По всем другим вопросам, в том числе по восстановлению лицензии, пожалуйста обратитесь в техническую поддержку.

42

HyperCam / Re: Video Playing Problem after Using HyperCam 2

« on: April 02, 2020, 11:45:04 AM »

Hello K8T5,
As I said earlier, HyperCam 2 is not our product. You can ask the developers for support on their web-site.
Solveig Multimedia is in charge for the HyperCam version 3 and higher support. If you are interested in the latest version of HyperCam, please visit HyperCam home page.

43

Video Splitter / Re: Please support ts video files.

« on: April 01, 2020, 01:30:44 PM »

Please send your file to the technical support so we can check it. You can use any file sharing services.

44

Video Splitter / Re: Error/performance issues SolveigMM VideoSplittert 7.3

« on: March 31, 2020, 04:01:56 PM »

After investigation of the issue we've found that it is related to the memory allocation.
In this case it is recommended to use the 64bit version of the Video Splitter.

45

Video Splitter / Re: Important number of file not cut anymore by last update SMV 7.3.2002.06

« on: March 31, 2020, 03:58:19 PM »

We checked the file and found issues when trimming files with subtitles. When the issue is fixed, I'll post here.