Messages

91

Video Splitter / Re: WMV codecs

« on: October 16, 2023, 05:52:17 PM »

Hello Alonso,

Thank you for your reply.
We have sent you the email to your email inbox with the upgrade information for Video Splitter 8, please check it.

92

Video Splitter / Re: WMV codecs

« on: October 05, 2023, 12:24:51 PM »

Hello Alonso,

Yes, we have reproduced the issue on version 7.6.
Version 8 of Video Splitter works correctly with WMV files.

93

Video Splitter / Re: WMV codecs

« on: October 04, 2023, 05:14:04 PM »

Hello Alonso,

We have checked again this issue and noticed that it only happens on version 7.6. On version 8 of Video Splitter wmv files editing works correctly.

The version 7.6 is unfortunately not updated by us anymore as this is the old version.

So, the only solution that I can offer is to try to use the latest version 8 of Video Splitter available for the download at its home page:
https://www.solveigmm.com/download/SolveigMM_Video_Splitter_x64.exe

94

Video Splitter / Re: WMV codecs

« on: October 02, 2023, 07:51:52 PM »

Dear Alonso,

We have checked dxdiag file and can say that you have in your system needed codecs for working with wmv files. 

Could you please record and send us log files of Video Splitter?

Here is how to get them:
https://www.solveigmm.com/en/howto/how-to-record-log-files-of-solveigmm-video-splitter/

If you could, please also record your actions with some screen capturing software, you can use, for example, HyperCam (https://www.solveigmm.com/en/products/hypercam/).

Thank you in advance.

95

Video Splitter / Re: WMV codecs

« on: September 28, 2023, 02:55:36 PM »

Hello Alonso,

We have checked your file and have not noticed the issue with it on Video Splitter.

Please send us to support(at)solveigmm.com information about your codecs.

Here is the guideline on how to get the DXDIAG file:
https://www.solveigmm.com/en/howto/how-to-gather-codec-information-installed-on-your-pc/

96

Video Splitter / Re: WMV codecs

« on: September 26, 2023, 05:32:38 PM »

Hello Alonso,

Please upload for us any of your .wmv file for we could check this issue at our side.

Here is the guideline on how to upload the file:
https://www.solveigmm.com/en/howto/how-to-upload-files-to-google-drive-or-dropbox-for-free/

You can write to us at support(at)solveigmm.com
Thank you in advance.

97

Video Splitter / Re: WMV codecs

« on: September 26, 2023, 01:00:24 PM »

Hello Alonso,

Thank you for your post.
Could you please describe your issue more detailed?
What do you mean by "fails to open"? Do you get the crash of Video Splitter, any error message on its opening or the file can not be played in Video Splitter?

98

Video Splitter / Re: Subtitles not showing

« on: September 20, 2023, 06:28:12 PM »

Hello Dwight,

Thank you for your post.

Please watch this video guideline:

How to edit video file with subtitles using SolveigMM Video Splitter
https://www.youtube.com/watch?v=kqiPDP0dThI

To see or edit any track of the file in Video Splitter, please follow to "Control/Select streams..." menu.

99

Video Splitter / Re: Hevc Issues

« on: August 28, 2023, 02:57:09 PM »

Hello TDragon86,

Thank you for your reply.
If you find the same issue on the smaller file, please upload it for us.
Thank you.

100

Video Splitter / Re: Hevc Issues

« on: August 23, 2023, 01:18:35 PM »

Hello TDragon86,

The file you have uploaded is the mp3 file, it also seems to be corrupted as it can't be played in the payers.
Please upload the right files (the original file with hevc and the project file).
Thank you.

101

Video Splitter / Re: Hevc Issues

« on: August 22, 2023, 10:03:56 PM »

Hello TDragon86,

Thank you for your post.
Could you please send us the original input file that you open in Video Splitter and the project file? You can upload it to any file sharing service, e.g. Google drive (https://drive.google.com) or Dropbox.com.

To get the project file open the input file in Video Splitter, set fragments for saving and deleting then go to File menu -> Save project as and select folder to save the project file.

Here is the guideline on how to upload files if needed.

https://www.solveigmm.com/en/howto/how-to-upload-files-to-google-drive-or-dropbox-for-free/

102

Video Splitter / Re: Elecard display logo and end of trial on videosplitter 7 x64 cant be removed

« on: June 30, 2023, 12:42:23 PM »

Dear sloopsa,

Thank you for your post.
Do you have this issue with logo on the registered Video Splitter 8?
If yes, please send us to support@solveigmm.com information about your purchase:
- first and last names were used for purchasing
- email address was used for purchasing
- your license key

103

Video Splitter / Re: How to frame-cut videos with subtitles

« on: June 08, 2023, 05:16:15 PM »

Hello Ghred1147,

The editing MKV file with subtitles is like the editing of any video file in Video Splitter.
You can see how to edit files here:

https://www.youtube.com/watch?v=3NsTrzI3j7I

If there will be any questions after this video, please contact us at support(at)solveigmm.com and I'll send you the detailed instruction on how to do this.

104

Video Splitter / Re: Program starts with Splitting window maxamized and can't resize

« on: June 05, 2023, 06:26:25 PM »

Hello RCSVMM,

Thank you for your post.
If there will be any further questions with Video Splitter, please feel free to ask.

105

Video Splitter / Re: i didn't get activation key

« on: April 24, 2023, 01:51:16 PM »

Dear alex1024,

Thank you for your post and your purchase!

Please check your email inbox, we have sent you the email.