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Messages - Maxim.Sakhankov

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31
Video Splitter / Re: Audio track dealy
« on: April 14, 2020, 01:15:09 PM »
Hello fede78,

Unfortunately, Video Splitter does not have a time-shifting feature.

32
Video Splitter / Re: Can't use product I paid for
« on: April 09, 2020, 04:06:17 PM »
Hello vertigo,

You can download the latest version 6 of the Video Splitter by the following links:
Home Edition
Business Edition

33
Здравствуйте Akura,

Хочу пояснить, что лицензионный ключ действует только для той главной версии продукта, для которой он был приобретен.
Если вам нужно обновиться до новой главной версии, пожалуйста, посетите страницу обновлений. Там вы найдете дальнейшие указания по обновлению.

По всем другим вопросам, в том числе по восстановлению лицензии, пожалуйста обратитесь в техническую поддержку.

34
HyperCam / Re: Video Playing Problem after Using HyperCam 2
« on: April 02, 2020, 11:45:04 AM »
Hello K8T5,
As I said earlier, HyperCam 2 is not our product. You can ask the developers for support on their web-site.
Solveig Multimedia is in charge for the HyperCam version 3 and higher support. If you are interested in the latest version of HyperCam, please visit HyperCam home page.

35
Video Splitter / Re: Please support ts video files.
« on: April 01, 2020, 01:30:44 PM »
Please send your file to the technical support so we can check it. You can use any file sharing services.

36
After investigation of the issue we've found that it is related to the memory allocation.
In this case it is recommended to use the 64bit version of the Video Splitter.

37
We checked the file and found issues when trimming files with subtitles. When the issue is fixed, I'll post here.

38
HyperCam / Re: Video Playing Problem after Using HyperCam 2
« on: March 30, 2020, 01:21:25 PM »
Hello K8T5,
Please let me explain, that HyperCam 2 is not a product of Solveig Multimedia. Futhermore, the HyperCam 2 is quite outdated.
What I can suggest in this situation, is to try to change video compression settings - try different video compressors.

39
Hello,
We already aware of this issue and have a partial solution - if you are using Windows 10, you can switch to the tablet mode and the main interface will be scaled.

40
Video Splitter / Re: Please support ts video files.
« on: March 30, 2020, 01:08:21 PM »
Hello,
Video Splitter supports TS files. If you experience any issues when editing this type of files, please send your source file to the technical support with the trimming project file and describe your issue in details and do not forget to refer to this thread.

41
HyperCam / Re: Audio and Video desync (Hypercam 2)
« on: March 10, 2020, 02:57:27 PM »
Hello MyriamTierney,
As answered earlier, 1. HyperCam 2 is not a product of SolveigMultimedia, 2. HyperCam 2 is quite old. Please try the latest version of HyperCam.

42
SolveigMM WMP Trimmer Plug-In / Re: Inaccurate trimming
« on: February 26, 2020, 04:45:46 PM »
Hello johnwalker1,
Your options here are using business edition of the WMP Trimmer Plug-in or using Video Splitter.

43
Video Splitter / Re: Error with video format NV12
« on: February 26, 2020, 04:36:31 PM »
Hello Alonso,
Answering your question - most likely, if you see this message for the file, you probably will not be able to trim it with frame accuracy. However, you can send your file to our tech. support so we can check it. Please do not forget to make any reference to this post in your e-mail.

Quote
PS: I tried to insert the picture directly into this message, but I couldn't figure out how to do it. Can you tell me how to do it?
Inserting pictures directly is not possible.

44
Hello Marty,
Please send your problem files to the technical support and also attach a trimming project file.

45
Hello Derek,
You can send it to the Tech.Support or to me in a private message. Please do not forget to mention a reference to this topic.

Regarding to your issue - do you have a crash when you just setting markers or after you started trimming process? If during the trimming I need to know intervals that you set up.

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