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Messages - Maxim.Sakhankov

Pages: 1 2 3 [4] 5 6 ... 20
46
HyperCam / Re: While recording, file size remains 0.0 B.
« on: January 21, 2020, 07:03:56 PM »
Hello HyperCam15YearVet,
Please let me explain, that by default Media Editor runs after the end of recording, this might take some time and might cause a black screen which probably will overlap any error messages.
1. Please try to disable an automatic Media Editor start unchecking "Options"-"Extras"-"Open recorded file in HC Media Editor".
3. Enable logging in the same settings page, then restart your HyperCam and try to reproduce the issue. Send me recorded log files.
2. Please generate send me a DXDIAG file of your configuration. Here you can see the instructions on how to get it.

47
Hello Derek,
Please send me your error report file. And also I have to ask for your source file and a trimming project file.

48
Video Splitter / Re: installation and display issue
« on: January 09, 2020, 03:40:37 PM »
Hello Naresh Chand,

Please see this reply.

49
Здравствуйте Gangster,
Ваши файлы получил, мы их проверим. О результате я напишу в этой теме.

50
Video Splitter / Re: XAVC support
« on: December 30, 2019, 02:33:00 PM »
Hello JGZimmerle,
I would like to let you know that we added support for XAVC video to a MAC version of Video Splitter in version 4.2 (1912.28). This version should be available in the App Store, please check.

51
Hello Derek,
The issue had been resolved in version 4.2 (1912.28). This version should be available in the App Store, please check.

52
Video Splitter / Re: How to merge videos without increasing output size?.
« on: December 09, 2019, 05:38:07 PM »
Hello KabirRaut,
You can try Video Splitter. It has a Join Manager tool, that can help you to merge multiple files into a single one.

53
Hello Derek,
Thank you for the file. I reproduced the issue. We're checking it and when the fix is available, I'll post here.

54
Hello Derek,
Sorry for not replying to you earlier.
Thank you for your files, I downloaded them.
Could you please also send the source file to the tech. support or attach it here?

55
Video Splitter / Re: mkv can't be loaded
« on: December 06, 2019, 12:08:04 PM »
Hello Hobedtor,
Most likely, the MKV files you talk about contain VP9 video. We added a support of such files in Video Splitter v.7.3.1906.10. Please check it and if id does not help, please send a sample of your file to our tech support or to me directly with the reference to this post.

56
Video Splitter / Re: Artifacts after processing
« on: December 06, 2019, 12:02:30 PM »
Hello Russlav,
Please send the source file and a trimming project file to our tech.support or to me directly with a reference to this post so we'll be able investigate the issue. You can use any file sharing services to send your files. Also, please specify the version of your product and operating system.

57
Video Splitter / Re: `Sluggish playback of HEVC 10bit files
« on: November 26, 2019, 05:58:05 PM »
Hello bikelike,

Hi, just installed a 64 bit pro version and try to split files h.265 files from my Mavic 2pro. Playback is stuttering though, putting the play-head to a different place is sluggish. I have no playback problems with my windows pc using VLC. This is also when I make the window much smaller. h.264 is all fine. I have an 15 9600K @ 4.8 GHz and a a GTX 2060 super card.
Currently, we use predefined video decoder for the H.265 video, which might be slower than other decoders but unfortunately there is no way to change it now. Anyway, I'll report this issue to our developers, and post here in case of any improvements.
If it is possible for you, please send a sample of your H265 file to our tech support or to me directly with the reference to this thread so we can check it. You can use any file sharing services.

The UI on my 4K screen is quite tiny, especially the preferences.
We already aware of this issue and have a partial solution - if you are using Windows 10, you can switch to the tablet mode and the main interface will be scaled.

58
Video Splitter / Re: Runtime Error?
« on: November 26, 2019, 05:21:19 PM »
Hello stevenogg,
The problem might be specific to the file you're trying to edit. Could you please send your file and a trimming project file to our tech support or to me directly with the reference to this post.

59
Video Splitter / Re: Feature request : Advance minute per minute
« on: November 26, 2019, 05:10:11 PM »
Hello Cedric,
This feature already exist in Video Splitter. To enable it, please open the "Preferences" then select the "View" tab and enable the "Show Jump Forward button" option.
You will see the extra button in the navigation controls near the volume level. Right click that button and you'll see the dialog with predefined jump values, if you click "Step" box, you'll be able to specify your own value.

60
Video Splitter / Re: Dump file is 5Gb, how to stop it ?
« on: November 26, 2019, 04:35:35 PM »
Hello Marty,
You can delete log files, they do not affect the software performance. Also, you should probably turn off the logging in "Tools"-"Logging"-"Enable logs" menu.

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