Messages

991

HyperCam / Re: Cracling sound issue.

« on: April 09, 2012, 03:44:27 PM »

Hello Hypercam_fan,

Ok, thank you for letting us know.
If any other questions we will be happy to help.

992

Video Splitter / Re: SolveigMM Video Splitter 3 - wmv writing errors

« on: April 06, 2012, 08:29:47 PM »

Hello Fred101,

Thank you for your report.
We will investigate it more detailed and give you the answer on Monday.

Despite the fact that the you have this problem on all wmv files, could you please upload the sample file e.g. to dropbox.com?
And please specify the start and stop time positions were chosen for the fragment and on what exactly time do you have freezing frames.

Thanks in  advance.

993

Video Splitter / Re: Crash on file open

« on: April 04, 2012, 02:31:53 PM »

Hello bfwardle and bhwsyd,

Please try the latest beta version of Video Splitter, will it help you?

SolveigMM Video Splitter 3 Beta download

994

HyperCam / Re: Cracling sound issue.

« on: April 02, 2012, 08:36:27 PM »

Hello Charleserion,

Thank you for reply here

According to the error "HyperCam 3 Error: Video compression is not ok {}",
please send us to support(at)solveigmm(dot)com screenshots of your settings in Audio, Video, Extras tabs of the Options.

Also we need the screenshot of this error message and please specify also on  what stage does this error message appear (the start of record, recording, when you click on pause, continue the recording after pause, stop recording)?

According to the second problem with cracling sound, we need also the screenshots of your setting if they are not as in the posts
Hypercam_fan from February 10, 2012, 01:46:30 am and from February 11, 2012, 12:18:18 am.
And also please specify in  what player do you playback the file after recording.

I think if the CPU load up HyperCam must skip frames, how does WM Capture Tool for examle with MPEG2.

HyperCam works exactly in such a way.

995

Beta Testing / Re: SolveigMM HyperCam 3.0 Beta is out

« on: April 02, 2012, 08:32:17 PM »

Hello Charleserion,

Thank you for reply. Seems you have chosen another theme for the answer.
The initial was this

According to the error "HyperCam 3 Error: Video compression is not ok {}",
please send us to support(at)solveigmm(dot)com screenshots of your settings in Audio, Video, Extras tabs of the Options.

Also we need the screenshot of this error message and please specify also on  what stage does this error message appear (the start of record, recording, when you click on pause, continue the recording after pause, stop recording)?

According to the second problem with cracling sound, we need also the screenshots of your setting if they are not as in the posts
Hypercam_fan from February 10, 2012, 01:46:30 am and from February 11, 2012, 12:18:18 am.
And also please specify in  what player do you playback the file after recording.

I think if the CPU load up HyperCam must skip frames, how does WM Capture Tool for examle with MPEG2.

HyperCam works exactly in such a way.

996

HyperCam / Re: Cracling sound issue.

« on: March 27, 2012, 03:05:45 PM »

Hello Charleserion,

Seems you have the same problem with cracling sound?

The cracling sound issue could arise if the sound options are not optimal or the computer "doesn't manage" to do something.

Please check if you have the same setting as in this posts: Hypercam_fan from February 10, 2012, 01:46:30 am and from February 11, 2012, 12:18:18 am.

Try to decrease fps setting and the dimensions of the recorded area (width and height).

Will be the cracling sound with fps = 10 frames per second and with small area of recording?

997

HyperCam / Re: Can't start recording graph issue on Hypercam 3.2

« on: March 23, 2012, 01:49:07 PM »

Hello bcmchong,

Thank you for your feedback.

Please try to reinstall HyperCam, will it help you?

The latest 3.3 version is available for the download from:
http://www.solveigmm.com/download/SolveigMM_HyperCam.exe

If this will not help please send us the log files (if it is more convenient use support(at)solveigmm(dot)com). To get them:

1. Check "Write logs" chekbox on the Extras window.
2. Click  Button with three dots after recording on the Extras window or go to "C:\Documents and Settings\Your user name\My documents\HyperCam3\LOG".
3. Send to us please all recorded files (you can  use WinRAR, WinZIP for convenience).

 

998

Video Splitter / Re: Crash on file open

« on: March 15, 2012, 05:01:47 PM »

Hello bhwsyd,

Thanks a lot for file.

The problem was reproduced, will try to fix it.

Please keep an eye on this thread, will post here as soon as we will have news.

999

Video Splitter / Re: Crash on file open

« on: March 14, 2012, 04:23:05 PM »

Hello Brett,

Could you please upload your mkv file anywhere (e.g. to dropbox.com) for we could reproduce the problem on our end?

Thanks in advance.

1000

Video Splitter / Re: Crash on file open

« on: March 12, 2012, 06:27:28 PM »

Hello bhwsyd,

Thanks for contacting us.

Do you use the 3.0.1203.7 version?
Could you please try the Beta available from the link below, will the problem remain?

http://www.solveigmm.com/download/SolveigMM_Video_Splitter_3_0_Beta.exe

If this will not help, could you please send us your original file (e.g. via dropbox.com) and specify please start and stop positions of the chosen fragment(s)?

The log files will be also appreciated. 

Here is how to record them.
 

1001

HyperCam / Re: Cracling sound issue.

« on: March 12, 2012, 12:02:12 AM »

Hello Hypercam_fan,

Try to change "Audio time shift" option (Options -> Audio).

Select a positive value if the sound goes forward then associated video and should ends earlier, the negative in the opposite case.

1002

HyperCam / Re: Picture sizing tracks around with my mouse...major problem v 3.3 of Hypercam

« on: March 11, 2012, 11:15:14 PM »

Hello publivate,

Was Hypercam_fan's suggestion helpful for you?

1003

SolveigMM AVI Trimmer / Re: how to enable sound in SMMAT video window

« on: March 11, 2012, 11:13:35 PM »

Ok, thanks for letting us know.

1004

SolveigMM AVI Trimmer / Re: how to enable sound in SMMAT video window

« on: March 06, 2012, 02:45:01 PM »

Hello FrizzleFry,

Thanks for your post.

Have you enabled "Audio" checkbox in the "Streams" field of AVI Trimmer + MKV window?

1005

Обсуждение продуктов на Русском языке / Re: Серый экран при нарезке

« on: March 05, 2012, 05:08:30 PM »

Здравствуйте,

Кажется мы с Вами общаемся через почту.

Если у кого-то возникает подобная проблема, можно скачать обновление с исправленным багом по ссылке:

http://www.solveigmm.com/download/SolveigMM_AVI_Trimmer_MKV_2_0_Beta.exe

Будем благодарны за отзывы.