Recent Posts

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1
Hello Dwight,

Unfortunately we have not reproduced the issue with editing of your file with subtitles at our end.

Please let us know the details of your actions and what happens with Video Splitter after each action.

Or, it will be very helpful for us if you could record your actions in Video Splitter and the issue that you have with any screen capturing software. For example you can use HyperCam.
You can download it here:

https://www.solveigmm.com/en/products/hypercam/

Thank you in advance.
2
Video Splitter / Re: How to Set Keep Mode or Cut Mode?
« Last post by Olga Krovyakova on July 04, 2024, 05:43:28 PM »
Hello proposedcry,

Thank you for your post.
In version 8 there is no Keep Mode and Cut Mode.
If you would like to use these modes, you can try Video Splitter for Mac.

Here is the instruction on how to use it:
https://www.solveigmm.com/en/howto/how-to-edit-mp4-file-with-video-splitter-on-mac/
3
Video Splitter / Re: How to Set Keep Mode or Cut Mode?
« Last post by proposedcry on July 04, 2024, 11:55:16 AM »
I've searched this forum and the documentation, but i can't seem to find how to switch between Keep Mode and Cut Mode, as described in one of the threads.
I completely agree with you. I've also been searching through the forum and documentation, but I haven't been able to find clear instructions on switching between Keep Mode and Cut Mode. It would be really helpful if someone could provide more detailed steps or point us to the right resource. Thanks!
4
Hello Dwight,

Thank you.
We have downloaded files.
At this time we are working with these files to check them. As soon as there will be any news about the problem, we will let you know.
5
I did. Please let me know if you are still unable to access them.

Dwight
6
Hello Dwight,

Thank you for your reply.

Could you please provide the access to the files at Google drive?
I've sent you the request.

Thank you.
7
Hi Olga,

Yes, this occurs in the latest version (8.0.2403.26). When the file is first loaded the external subtitles show, but as soon as an edit is done they disappear. If the saved project is loaded, the subtitles appear briefly but then disappear. Here is your link to the uploaded files: https://drive.google.com/drive/folders/1RHcQp7u_Kg0i7DqB0d9mi6gzhuT7nvhw. This file is only an example of what occurs frequently with other files I have recently edited. If I use MKVToolnix and combine the files, the (internal) subtitles continue to show in the preview window during editing.

Thank you,
Dwight
8
Hello Dwight,

Thank you for your post.

Do you use the latest version of Video Splitter available for download here?

https://www.solveigmm.com/en/products/video-splitter/

If there will be the issue with the latest version, then could you please send us the original input file that you open in Video Splitter? You can upload it to any file sharing service, e.g. Google drive (https://drive.google.com) or Dropbox.com.

Here is the guideline on how to upload files if needed.

https://www.solveigmm.com/en/howto/how-to-upload-files-to-google-drive-or-dropbox-for-free/
9
In version 8, after loading a MKV video and selecting streams for preview and trimming, including its external subtitle, the external subtitle does not show in the preview screen.
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