Author Topic: Requests for support being bounced back  (Read 8019 times)
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« Reply #4 on: January 24, 2015, 01:27:54 AM »
Hello mr2legs,

Thank you for info.
We will try to find out why this happens.
If there will be any news I'll post here.
Regards,
Olga Krovyakova
Solveig Multimedia

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« Reply #3 on: January 22, 2015, 12:41:51 AM »
Olga - thanks for the reply - I have copied and pasted the return header message below. I don't really understand whether this is a problem with your G-Mail server receiveing or my Yahoo/Sky server sending. But for your further information it also happens on e-mails I send to your info address. Hope you can help.

"Delivery to the following recipient failed permanently:

     support@solveigmm.com

Technical details of permanent failure:
The account theigb@sky.com is disabled.

----- Original message -----

X-Received: by 10.180.103.6 with SMTP id fs6mr37623028wib.11.1421693941024;
        Mon, 19 Jan 2015 10:59:01 -0800 (PST)
Return-Path: <theigb@sky.com>
Received: from nm25-vm6.bullet.mail.ir2.yahoo.com (nm25-vm6.bullet.mail.ir2.yahoo.com. [212.82.97.39])
        by mx.google.com with ESMTPS id f4si27911207wjy.26.2015.01.19.10.58.57
        for <support@solveigmm.com>
        (version=TLSv1 cipher=ECDHE-RSA-RC4-SHA bits=128/128);
        Mon, 19 Jan 2015 10:59:01 -0800 (PST)
Received-SPF: none (google.com: theigb@sky.com does not designate permitted sender hosts) client-ip=212.82.97.39;
Authentication-Results: mx.google.com;
       spf=none (google.com: theigb@sky.com does not designate permitted sender hosts) smtp.mail=theigb@sky.com;
       dkim=pass header.i=@sky.com
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=sky.com; s=s1024; t=1421693932; bh=WsA49aDhVo+5lG11OMsrXixDU+WLB1yU/7z2AvS5q2w=; h=From:To:Subject:Date:From:Subject; b=IbnTW0pes1wQfmcqlf6a3IHDV67z8n3Mq2K79f/sEhMnpmmJWJaPSC+gP1arP3PdicNzRkCMwgm+cvIbwUh5sSKLPM5T6PHds+VBz6xzJ4YvvzdCzFlJ5vjhT3sLZbohqluH/Ra/prGmYkjYI20tikH8rfG+wvkgMHEXmRaycLk=
Received: from [212.82.98.56] by nm25.bullet.mail.ir2.yahoo.com with NNFMP; 19 Jan 2015 18:58:52 -0000
Received: from [46.228.39.94] by tm9.bullet.mail.ir2.yahoo.com with NNFMP; 19 Jan 2015 18:58:51 -0000
Received: from [127.0.0.1] by smtp131.mail.ir2.yahoo.com with NNFMP; 19 Jan 2015 18:58:51 -0000
X-Yahoo-Newman-Id: 432396.4563.bm@smtp131.mail.ir2.yahoo.com
X-Yahoo-Newman-Property: ymail-3
X-YMail-OSG: cjyBd34VM1nZBEXKxvT7nvjkpInu955sR_UuNQRv6NgenHA
 lLlwoL97tARa.lkfqt_LDAJla9Tswwc67wgTh3G1AccsX1yfiJrZS_rKDHnC
 HGa5ysrg19AqonQTrxYJuX07OHUMIvm_LXBaHnxD0FCotGIEZVZ3B5kg45pt
 EvvYbKMs2FCHNq6CMfz7t0ucCHa8bg802HNlk4TX1OJdFZsBBmHzshBbWF_l
 OjF7IDRvEaPOGU45_ApB48xvLgu8bgOgdKO.nCbKaClOZb8pIVjNRp5.GMbz
 9DhJJWIsEfv2T7c.f1Pd06wRQ1LDAo7vCm9bADYYBjj6_0cV.RaxGP97Decr
 ABM_lBjPuSJk6O.XEYsp_0UiDnwHEVm9BaDyhhiaWwzhtQgn8L2nR0ksR3Eb
 yyNfjhNwhZSMfqOwqVr9DWc5gf9DZiCP4g.Hb2Vs65WoWy.O5QH588qtRxL9
 SvK55Cj_6s677KKs0nmzHzKz7d7wwHJwMApmAyLIQLPda2dUF0apzJyf5iu.
 Z4EdQVedkbK35ucu0JOPgikbk_NuhUFfb0kEUz0K1HvOxb7c6nMCe2l90R9Q
 x.JzPV_zYfU9MzCg-
X-Yahoo-SMTP: UbCs2zaswBBPo6aVkFZ1mTTHCbRF1QtKalfWDbLhLGyZV.aNxiLUPrp4ejFx

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« Reply #2 on: January 21, 2015, 01:34:36 AM »
Hello mr2legs,

Thank you for your post.

Could you please let us know what message you have received after sending the email.

It is recommended not to attach files of the large size to emails. If you would like to attach the file of large size please use any file host service, e.g. Google drive or Dropbox.com.
Regards,
Olga Krovyakova
Solveig Multimedia

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« Reply #1 on: January 20, 2015, 08:18:43 AM »
Does any one know what has happened to the so called support requests e-mail address? I purchased a Video splitter Home Edition the other day about which I have a number of support issues. I am trying to send a lengthy e-mail to support@solveigmm.com but their g-mail client keeps bouncing it back un-read - something to do with SPF authentication?. What is the point of this on a support address?